Forgot pin

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

According to Xbox support:

"Note If you've removed and replaced your security info within the last 30 days, you'll have to wait until the 30-day period is over before you can do it again. This waiting period helps protect your account if an attacker gets your password."

If he is not getting an email for the code it means that he is entering the incorrect email that is not associated or added as a security information on his Microsoft account.

The pin will be the one you have setup on your PC not your Xbox.

You should see a forgot pin option, and then be able to reset it there if you cannot remember it.

When you get a request to enter a pin that you forgot, enter an incorrect PIN multiple times, and the device will ask you for your regular Microsoft Account password.

Then simply sign in with that particular password instead of using the PIN.

Hi,

This should help: Create and Manage Xbox One Passkey

Hello,

Download your Xbox LIVE profile again and that pin code get's reset. You can do so by pressing the middle button on your Xbox 360 controller pressing the "X" button on your Xbox 360 controller, if you're signed into your profile and then go to Download Profile.

Enter in your e-mail / password and re-download your profile. When the profile is done downloading you shouldn't have to enter in your 4 digit pin.