Forgot my Xbox account email for an alternate account

NinjaDefusedFPS · May 20, 2015

So, recently I deleted an gamer tag off of my Xbox. Now I need it back, and I remember all the details of the account minus the emails (both the account and recovery emails).

I've heard the advocacy team can help this out, but the support chat tells me they only sort out passwords now.

I phoned up and, despite giving pretty much every detail, they wouldn't give the email.

What I'm looking for is a way to contact the advocacy team, because I have a feeling that support chat was misinformed.

Any ideas?

:)

gazred35 · May 20, 2015

Sign in with Kinect!

I had it recently where I had to manually sign in every time with my password when it use to just recognise me. But I'd forgot I had updated my account details online and changed my primary email address. All you have to do is delete your account on the xbox one and then log in with your updated email and password. Now I just say xbox on and it auto loads me in.

dupdc44c103-b2ee-4980-adc6-ea880f7ca5bd · May 20, 2015

Alternate Email Question

If I change the email associated with my xbox live account, will the alternate email that was with the xbox live account go away? Also, how do you delete an alternate email?

Smwutches · May 20, 2015

If you haven't already tried, you can also try recovering the email here -
support.xbox.com/.../forgot-microsoft-account-solution

Otherwise, I don't believe there is a way to contact the advocacy team directly. Contacting phone support will get the process started, so you would need to try contacting them again.

Smwutches

If you haven't already tried, you can also try recovering the email here -
support.xbox.com/.../forgot-microsoft-account-solution

Otherwise, I don't believe there is a way to contact the advocacy team directly. Contacting phone support will get the process started, so you would need to try contacting them again.

xJCplDxSHESHO

You can try this or if you have an alternate security email you can go and see if you have any email from the principal.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

HelloFeudalNot13141, if you've forgotten your account/username/gamertag and if you’ve forgotten which email address see the Lost Account Solution link:

https://support.xbox.com/en-US/help/account-pro...

a. Recover using your Alternate phone number or email address:

1. All you need to do is to go to https://account.live.com

2. Click on Sign in

3. Choose sign in options

4. Choose Forgot my username from there you will be ask for alternate email or phone number that you use with that account, if you enter it correctly then you will be able to see the right email for your account.

DeniqL

Hi,Incarn ! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Do you remember if you registered either an alternate email or phone number to the account?

If you do, you can use that alternate method to get a hint regarding your main account

Go to the log in page>Sign in options>forgot my username>Enter the alternate email

If not the only way to sort this out then is by going to the log in page with a secondary email and once there select “forgot password.” Choosing the “forgot password” option will send you the link to a form . You will need to fill it out and wait for Microsoft to contact you and try to help regain access to theaccount,

Here are the detailed instructions and tips to fill the form

https://support.microsoft.com/en-us/account-bil...

ArminatorX

You just need to use the Microsoft Account email you use on that account.

If you have forgotten your Microsoft Account email, try "Forgot the Microsoft Account Email Address for your Xbox Live account?
Learn How to Find It."

Forgot my Xbox account email for an alternate account