Forgot my account email and Password

Hi there, you will have to attempt gaining access by using the following link:

support.xbox.com/.../forgot-microsoft-account-solution

Also, I'd be surprised if that gamertag last very long before someone reports the name, if it hasn't been forced changed already.

If your son forgot the password to his account,
see here for help with resetting the password.

If your son forgot the email to sign into the account,
see here for help with finding that email address.

Hi there BearFitz

Have you made sure the account you are trying to log in/ download is the correct email and password?.

Incase you lost the email address.

https://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution

Forgot password

https://support.xbox.com/en-US/my-account/microsoft-account/lost-password-solution?icid=forgot

Well if your parent forgot their password, you could simply have them try and do an email recovery/reset.

Have them go on this site, enter their email and select I forgot my password. All they would have to do is log onto their email account and follow the steps listed in the email.

Well if you remember your actual email address password but just don't remember your xbox account password then your in luck. Go to microsoft.com and click on sign in and then click on forgot password. It should send something to your actual email address
so you can reset your password and verify some stuff. Then once you get your account back while still on microsoft's website I suggest adding some proofs to your account like your phone number and alternate email address just to be proactive if anything like
this happens again. Hopefully this helps you.