Forgot family passcode

Are you referring to the LIVE passcode, or the Family Settings passcode? The Family Settings code will not be reset by a recover. If you forgot this passcode you can try answering the security question or calling phone support.

This thread is almost 3 years old. In the future it would be better to create a new thread instead of bumping older ones.

In the meantime call 1-800-469-9269 if you live in North America or click the link posted above for further assistance resetting the code.

Go ahead and contact Xbox Support by phone/chat and they'll help you reset it:
support.xbox.com/contact-us

Hi there RAZORB4CKZ,

From my understanding the profile that set the passcode must be deleted and re-downloaded to clear it from the system. Obviously you have no way of downloading an account you do not own. Sadly this is one of the drawbacks from the second-hand market and
I'm unsure of if Microsoft can do anything to help you.



You need to re-download the profile that set the passcode, this is a precautionary system in case the console is stolen or a minor is trying to circumvent the passcode.



Best thing you can do is use the support chat app or phone them up and let them know. If the previous owner did not register the console they might be able to help you.

Hi. Here is an internet page to help you with your problem :

https://beta.support.xbox.com/help/account-profile/manage-account/lost-password-solution