for support, go here.......?

Xbox is s joke they rope you into autorenewal and make it impossible to cancel

Ive had xbox live for about 5yrs my email and phone have changed I go online to cancel

The auto renew option before they charge me next month but since I just updated my sec.

Info I now have to wait 30 days . Isnt that convenient xbox who now can take 10$

From me n I cant do anything about it *** you microsoft *** you

Go to
xbox.com/accounts

Click on REDEEM CODE in green on the left

enter the Windows Live ID when it asks

enter the password when it asks

type in the 25-digit code (it will do the hyphens for you)

You've just renewed your GOLD subscription

I understand you frustration. Redeeming the PPCs can be quite a task. Even if your gold membership expires, your account will simply downgrade to a free membership. Is there an error that you recieve when trying to access your profile from the console? If
not, you can open the guide menu by pressing the silver button on the middle of the controller, go to the left to "Marketplace", and select "Redeem Code". If you recieve a status code after entering the code, please post it here.

Reference numbers are only used by phone and chat support so they can look into your issue if you call back. Forum support does not have access to that system. You'll need to post details of your issue in order to receive assistance.

Hey, guys! I'm very sorry to see that you are running into any billing issues! Hopefully I can get this sorted for you all.

Nilly - Your situation is not what we would like to see for our customers. Because of this, I have bubbled that up to the appropriate teams to look into this. Thank you for bringing this to our attention.

militantmachine - You should be able to
contact us via phone or chat support to turn off auto-renewal for you. This will help avoid further charges to your card that you are not expecting. They can also remove your card to ensure there are no further charges.

RiceySnr - I'm sincerely sorry to see the outcome of your situation. While our Global Escalations team are the ones that look into situations like this, we are unable to guarantee the results of their investigations. If you need further
support with the issue, please reach out to your bank to dispute the charges.

If you guys need assistance with any other support issues, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.