For Honor Xbox live offer disappeared

WateeeDuck · Nov 16, 2018

Hello, so i had been playing For Honor and i got a Xbox live message with a code to give me 5 day champion status and the year 1 heroes or something, the problem is that when i went back in game, the message disappeared and i can't find it. I went to support
and they told me i should tell about it here so you could confirm and resend the package.

Thanks for answers in advance, Jacob.

:)

Retep Mal · Nov 16, 2018

50,000 reasons to upgrade

Why won't Xbox honor their offer for the 50k pts?

Puppylover1056 · Nov 16, 2018

Madden 18 for 50% off

I had an offer to get Madden 18 for 50% off with the purchase of Xbox Live Gold. I made the purchase and the offer disappeared. I am wondering what happened to the offer from EA sports. Anyone have any ideas?

XBF George L · Nov 16, 2018

Hello Duck!

Thanks for approaching us here on the forums with this situation. I understand you received an Xbox Live Message promotion but have not been able to redeem it and now you cant find it is that correct? I recommend you
Contact Xbox Customer Support and see if a representative could possible check if they can pull up the Promotional code and read it back to you.

Hope this helps

XBF Diego M · Nov 16, 2018

Hey WateeeDuck,

Unfortunately we cannot assist you with this matter as we don't have the proper tools to correct this issue or look at any sensitive account information. Apologies for the misleading information being told that we could resend the message but we cannot do
that on the forums. As George mentioned,
Xbox Customer Support should have those capabilities to look at your account and maybe they can pull up the promotional code and read it to you.

I believe that the messages from the Xbox Message Center don't disappear unless you delete them. Do you not see it as the most recent message received if you go to your Xbox Message Center? If you go to Communication in the Xbox Menu scroll down to "Messages
from Xbox Live" and check the communications you have from Xbox Live. Also go to account.xbox.com, sign in, and go to "Messages". Also download the Xbox app on Mobile and check your messages from there as well.

XBF Diego M · Nov 6, 2018

Hi WateeeDuck!

I'm glad you were able to find it! It was my pleasure assisting you today! I will be locking this thread now since we confirmed you got your promotional code. Feel free to come back anytime you need any help!

Have a wonderful day!

XBF Diego M

Hi WateeeDuck!

I'm glad you were able to find it! It was my pleasure assisting you today! I will be locking this thread now since we confirmed you got your promotional code. Feel free to come back anytime you need any help!

Have a wonderful day!

XBF Diego M

Hey WateeeDuck,

Unfortunately we cannot assist you with this matter as we don't have the proper tools to correct this issue or look at any sensitive account information. Apologies for the misleading information being told that we could resend the message but we cannot do
that on the forums. As George mentioned,
Xbox Customer Support should have those capabilities to look at your account and maybe they can pull up the promotional code and read it to you.

I believe that the messages from the Xbox Message Center don't disappear unless you delete them. Do you not see it as the most recent message received if you go to your Xbox Message Center? If you go to Communication in the Xbox Menu scroll down to "Messages
from Xbox Live" and check the communications you have from Xbox Live. Also go to account.xbox.com, sign in, and go to "Messages". Also download the Xbox app on Mobile and check your messages from there as well.

XBF George L

Hello Duck!

Thanks for approaching us here on the forums with this situation. I understand you received an Xbox Live Message promotion but have not been able to redeem it and now you cant find it is that correct? I recommend you
Contact Xbox Customer Support and see if a representative could possible check if they can pull up the Promotional code and read it back to you.

Hope this helps

Force4UK

Interesting , but no I have not. and if the system was smart/connected enough to link a previous entitlement after clicking through then why would the offer be sent out from the database to my account, this again smacks of lax planning or simplistic systems
design, not things we expect from a software company the size of Microsoft.

DanMen334

sometimes the offer is for first purchase or only purchase by credit card, you should read the small letters of advertising

For Honor Xbox live offer disappeared