For Honor Marching Fire Pre-Order Bonus

xxXNoiseTankXxx · Oct 21, 2018

On Oct. 15 I decided to purchase the pre-order of the Marching Fire expansion for For Honor on Xbox One. Marching Fire released immediately the day after on Oct. 16. On the day of release I noticed I didn't receive the pre-order bonus for the expansion,
so I contacted Ubisoft. They stated I was not eligible for the bonus because my transaction went a day after when I actually made the purchase. Ubisoft states I cannot receive the bonus since my transaction was made a day later rather than my actual purchase.
Attached is my proof of payment of the expansion on my bank account and the date it was purchased.

:)

sniper34414 · Oct 21, 2018

DLC not working

me and my brother started to game share recently and we both had for honor, he then purchased the marching fire expansion pre-order, it has downloaded on my xbox but when i load up for honor it says that i do not have the dlc. When i am on my brothers
accout on my xbox it works, im very confused plz help.

XBF Chris J · Oct 21, 2018

for honor marching fire problem

Hello Dragon,

If you haven't already, I would try contacting
For Honor support. You can submit a support ticket from the link provided to reach out to the developers.

Since the game and add ons were able to be installed, but you cannot access them, I believe Ubisoft will be able to help you out from here.

denis97g · Oct 21, 2018

if Ubisoft said that I'm afraid you can't do much.

DominumStige · Oct 21, 2018

Hi!

Unfortunately, the only way to resolve is to
contact Ubisoft directly. Only Ubisoft can tell you if you actually comply the requirements to receive additional contents.

brandiesel1 · Nov 2, 2018

It's good to see this game is still being supported. I might start playing it.

denis97g

if Ubisoft said that I'm afraid you can't do much.

brandiesel1

It's good to see this game is still being supported. I might start playing it.

DominumStige

Hi!

Unfortunately, the only way to resolve is to
contact Ubisoft directly. Only Ubisoft can tell you if you actually comply the requirements to receive additional contents.

EXtinkt

I also got my 10$ credit, i really hope they're able to honor the pre order bonus that they had

XBF Leslie D

Hi Ajax25

Thanks for reaching out!I'm sorry to hear about the current issue with a pre-order being declined. Please take a look at the troubleshooting resource
"Pre-order Xbox One digital games in the Microsoft Store."

Usually for pre-orders you will be charged around 10 days before the game launches.
If your original purchase was not successful, it will require for you to make the purchase to be able to use the content

If you have further questions or concerns feel free to contact
Xbox Support.

Hope this helps.

For Honor Marching Fire Pre-Order Bonus