FM7 Pre-Order Haven't received 10 virtual keys or 5,000 credits

TerrificStorm · Oct 15, 2017

I pre-ordered Forza Motorsport 7 Ultimate Edition on September 12th and haven't received the 10 virtual keys for pre-ordering. I purchased the game on the Microsoft Store with my account linked to my gamertag. I also haven't received the 5,000 credits to
my account for the pre-order.

:)

Sinime · Oct 15, 2017

Didn't get Forza 7 virtual keys or Rewards Points for purchaing FM7

Purchased FM7 Ultimate on September 30 and never received the 10 virtual keys or the rewards credits. Purchased it digitally from MS/Xbox.

nhawk585 · Oct 15, 2017

I haven't received my Forza 7 credits

I pre-ordered Forza 7 during the promotion and I got credited my keys for the pre-order. However, I haven't received my 5,000 xbox rewards credits.

XBLRewards3 · Oct 16, 2017

Hi TerrificStorm. The purchase had to be made from the Xbox Store to qualify for the Forza offer. Since your purchase was from the Microsoft Store and was a code, it does not qualify.

XBLRewards3

Hi TerrificStorm. The purchase had to be made from the Xbox Store to qualify for the Forza offer. Since your purchase was from the Microsoft Store and was a code, it does not qualify.

WuTang Asassain

Same here. I pre-ordered the Ultimate Edition on 9/28 and haven't received my 10 keys or 5,000 points.

XBLRewards3

Hi TheTMurph92. For pre-orders to qualify for the 5,000 Credits, it needed to be made during the offer period. Since your pre-order was made on the 14th, it only qualified for the 10 keys.

XBLRewards8

Hello KingHass85,

From the FAQ:

PRE-ORDER/ORDER THE GAME

Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

10 keys (can only be earned once)
5,000 Rewards Credits (can only be earned once)

Since you only made your purchase at the end of last month, please allow us 96 hours to receive and process that purchase information.

XBLRewards8

Hello slan3d0g,

As stated in the FAQ for this offer:

PRE-ORDER/ORDER THE GAME

Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

10 keys (can only be earned once)
5,000 Rewards Credits (can only be earned once)

Since you did not make this purchase off the Xbox store, you did not qualify for this offer. Since your purchase was made from an alternative source and redeemed as a token, it was not eligible. Additionally, Credits for this offer are not awarded until
the end of the offer period, as stated in the FAQ:

When will I get my Rewards Credits for pre-ordering or ordering the game?

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

FM7 Pre-Order Haven't received 10 virtual keys or 5,000 credits