Fix your app.

You should report this bug

Either no one from Microsoft reads these or they don't care or they want you to pay to play. Take your pick of these.

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

Here are a few troubleshooting tips you can try to resolve your query:
- Restart your device.
- Update Windows.
- Update your device drivers.
- Update the Xbox and Gaming Services apps.
- Sign into the Xbox app and Store using the same account.
- Remove and reinstall Gaming Services.
- Make sure your date and time is correct.
- Disable your antivirus.
- Use the app troubleshooter.
- Repair and reset the Xbox app.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

If you're still experiencing issues, you can try reset your Windows. Resetting your PC lets you perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact. In some cases, a clean installation may improve your device's performance, security, browsing experience, and battery life.

For more details on giving your PC a fresh start, kindly visit: https://support.microsoft.com/windo... reset your PC, go,this PC , select Reset PC.

I hope this helps.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Clean your console's MAC
Network Settings> Advanced Settings> Alternate MAC address and Clear.

If the problem persists reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.
In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>
Settings> System> Console Info> Reset Console

**Do not reset the console without having your login information such as email and password

Try deleting the app, clearing your cache, turning your system on and off, and then reinstalling the app and see if it fixes it.