Fix xbox live rewards

That information is actually in the program's FAQ. You just don't necessarily have to opt out in order for it to work.

Will I still receive Xbox Live Rewards Credits if I change my Microsoft account (email)?

Yes. Updating your Microsoft account (email) associated with your Gamertag will not impact your Xbox Live Rewards Credits deposits. However, if you do make this change, you won't be able to sign into the Xbox Live Rewards site with your old Microsoft account
(email) until you take an extra step. After 72 hours, you will need to re-register for the program with the new Microsoft account (email). After 4 days you should be able to sign in with your new Microsoft account and view your information on the MyRewards
page.

Phone/chat support do not handle the rewards program so they don't have correct information on how it works. That's why they couldn't answer it for you.

Hello Ultra Plankton,

We see that your birthday still places you under 13 years of age. If you have only recently changed this information, keep in mind that it takes us up to 96 hours to see new information. You can see your current birthdate at (https://commerce.microsoft.com/).

Funny thing about this is not one person from microsoft, on the forums, or even when I called in could even answer this question. Make me an ambassador I know more than half of these noobs on here. lol

I recently upgraded to gold but my rewards account wasn't recognizing it. So I haven't received points or credit for anything I've been doing for about a week. So, I contacted Xbox Live Rewards and they said there is a problem with my live account itself
that needs fixed first before they can fix my rewards. They did not know what nor say anything else besides that.

the new FF has fixed my xbox live rewards problem - maybe theres one positive from it