Fix This On The Web

Hi there,

just to be sure, have you logged in at
http://account.microsoft.com for all the profiles/accounts that you own and trying to log in to?

When logged into that link, be sure to validate if all information is correct and up to date, like payment option details, subscriptions etc.

If you can login there, also check if you can login at
http://account.xbox.com

If both work fine, then you should be ablet o download and use the profile on the console.

As alternate thing to check, be sure to run the Network check on the console to see if that shows any issues.

Let it know when there are any results

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

From what I understand your description was having difficulty logging in, on Xbox, have you tried to log into your account through the Microsoft website and check if you have the security information updated?

https://account.microsoft.com/profile

Try logging in through this link, check your information, your payment options and also the security information.

Regards,

Is it possible to send screen shot of the message and when it comes on please

For this you would need to contact support and they can help you. (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

you should try changing your password for the account that has the fix this on the web message.