Fix this on the web error

SafeArtist · Nov 12, 2020

Im a new xbox user, with xbox series s - set up both my children as family members but when they try to log into xbox they get an error that helpfully says:

FIX THIS ON THE WEB

theres a problem with your account. Fix it at account.live.com then come back to sign in.

ive gone to that site and all looks fine, no error mesaages all security details up to date.

i can log in to xbox with my profile fine.

any help appreciated

:)

Rich Blake

Trying to play a game. Impossible. There is a message saying that There's is a problem with your account. Fix it at account.live.com How? No guidance in there

Can't sign into to Xbox app, can't play games live.

Josh Woodstock

Sadly not. When attempting to log into my account on the xbox I'm getting the following message:

Fix this on the web

There's a problem with your account. Fix it at account.live.com then come back to sign in.

However, there's nothing on that link or the xbox to explain what the problem is or how to fix it.

Phil gibson1

hi thanks for the reply, it doesnt appear that my account is locked.

when we log onto teh xbox, it says "

"Fix this on the web. There's a problem with your account. Fix it at account.live.com"

and again, logged onto the microsoft account, and nothing

beckyshaw1

There is no error code just says there is a problem with account and to fix it online at my account.live.com. I have been on there and cant find a problem

KatrinaV-C

Hi, thanks for your response,

the exact message is -

Fix this on the web. There is a problem with your account. Fix it at account.live.com, then come back to sign in.

We can sign in as me, add a guest, but can't sign in as either of my sons names.

It doesn't seem to be a specific controller issue?

they had all been working fine previously.

Kat

Fix this on the web error - there’s a problem with your account. Fix it at account.live.com