Fix the store

There is an official Xbox feedback site where you can make these kind of suggestions, I would suggest making this there or upvoting existing suggestions similar to this. The site is here: https://xbox.uservoice.com/forums/251652-xbox-store

Hi
My name is Rishabh, I hope you are doing great out there. I’m happy to help you with your question.

Experiencing errors and issues when trying to download apps or access the Microsoft Store can be frustrating. Here are some steps you can take to troubleshoot and potentially resolve the problem:

1. Check Xbox Live Status:
Before troubleshooting, check the Xbox Live status page to see if there are any ongoing service disruptions that might be affecting the Microsoft Store.

2. Restart Your Computer:
Start by performing a restart of your computer. This can help clear any temporary issues that might be affecting downloads.

3. Check Storage Space:
Make sure you have enough storage space on your computer's hard drive for the games you're trying to download. Insufficient storage can prevent downloads from completing.

4. Check for Updates:
Ensure that your operating system is up to date with the latest updates and patches. Outdated software can sometimes cause compatibility issues with the Microsoft Store.

5. Reset Microsoft Store Cache:
Resetting the Microsoft Store cache can help resolve download issues. To do this, search for "wsreset" in the Windows search bar and run the command. This will reset the Microsoft Store cache.

6. Check Microsoft Account:
Make sure you're signed in with the correct Microsoft account that you use to access the Microsoft Store. Sometimes issues can occur if you're not signed in with the correct account.

7. Try a Different Game:
If the issue is specific to one game, try downloading a different game from the Microsoft Store. This can help determine if the problem is isolated to a particular game or if it's a broader issue.

I hope this helps! Let me know if you have any other questions.

Thanks and regards
Rishabh Sohal

Hi Tamás my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Thank you for reaching out to the Microsoft Community.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication?

If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article:

https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards,

Rodrigo

so that means if bungie fix this solution then it will be available on the store, because it still cant but through the store either, but hopefully they'll fix it.

mines fixed now the new store version fixed the issue