"Fix on Web" Login Problem

Discus and support "Fix on Web" Login Problem in XBoX on Consoles to solve the problem; I created a Xbox family account for my son and it worked great for a day. The next day its unusable with an "fix on the web" error message. I've tried... Discussion in 'XBoX on Consoles' started by JradG, May 6, 2020.

  1. JradG
    JradG Guest

    "Fix on Web" Login Problem


    I created a Xbox family account for my son and it worked great for a day. The next day its unusable with an "fix on the web" error message. I've tried to contact support but unable to reach anyone but the virtual assistant. I've scoured the web for fixes
    and the only thing I've found is to delete the account entirely and create an entirely new account with an entirely new email account associated. Took me quite some time to set up the account initially with all the parental controls. Is doing it all again
    really the best solution?

    Thank you

    :)
     
    JradG, May 6, 2020
    #1
  2. WPAK Win User

    "Fix on Web" Login Problem

    Hi there,

    when it shows a Fix on Web message, usually login in at
    http://account.microsoft.com
    should show where the issue is for you to fix it.

    Best would be to login with any of the accounts in the family and check if all information is up to date and correct on that link.

    After that also try login in at
    http://account.xbox.com/settings
    for any of the accounts, this is the page where you can also adjust privacy and online safety settings for any child accounts via the parental account in the Family.

    Let it know if there are any results
  3. Pain130798 Win User

    Xbox Live Login Problem Web

    which browser are you using? becuase i recommend you to use microsoft edge, it is the best if you want to do something in microsoft website
  4. UncleArn Win User

    Xbox Live Login Problem Web

    I don't know what I did before, but it's now logging in normally.

    Thanks for helping and responding!
  5. XBF Crystal P Win User

    Xbox Live Login Problem Web

    Hey there UncleArn!



    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

    Thank you again and have a great day!
  6. XBF Chris J Win User

    Xbox Live Login Problem Web

    Hello UncleArn,

    Thanks for posting here on the Xbox forums. Have you already attempted some browser troubleshooting? If you haven't already, try clearing the cookies and refreshing the browser.

    Does this issue happen on other browsers? What about other devices?

    Let us know these details, and we will try our best to help you out.
Thema:

"Fix on Web" Login Problem

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