"Fix on Web" Login Problem

Hi there,

when it shows a Fix on Web message, usually login in at
http://account.microsoft.com should show where the issue is for you to fix it.

Best would be to login with any of the accounts in the family and check if all information is up to date and correct on that link.

After that also try login in at
http://account.xbox.com/settings for any of the accounts, this is the page where you can also adjust privacy and online safety settings for any child accounts via the parental account in the Family.

Let it know if there are any results

which browser are you using? becuase i recommend you to use microsoft edge, it is the best if you want to do something in microsoft website

I don't know what I did before, but it's now logging in normally.

Thanks for helping and responding!

Hey there UncleArn!



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Thank you again and have a great day!

Hello UncleArn,

Thanks for posting here on the Xbox forums. Have you already attempted some browser troubleshooting? If you haven't already, try clearing the cookies and refreshing the browser.

Does this issue happen on other browsers? What about other devices?

Let us know these details, and we will try our best to help you out.