Fix my account

You can contact official Xbox Support through chat or call: http://support.xbox.com/contact-us

They can turn off auto-renewal of your account.

I still haven't had my bingos credited to my account. This is getting to out of hand. How am I suppose to go up on the rating ladder, when you won't credit me for my bingos that I get.

Hi There,

In this situation you will need to contact support. As there is nothing we here on the forums can do with this. Let them know you will need to have your account investigated.

When you go to Contact Us to get it to request a chat follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

I have tried on multiple devices. My home computer work computer my phone ect. It is a system issue just associated with my email for my mail account.

I made a new account just so I can post on the forums so it's not my IP or browser issue. Have updated my password and recoved my account multiple times.

Sadly it appears to be true that they stopped offering it without notice according to the newspapers. And also unfortunately like you discovered when you move accounts, it just changes the email address associated with them not the actual account itself.

Sorry for being thick, but if you remove your secondary account from your family account, or it has ran out already, secondary or primary accounts surely no longer exist as it is a family plan term. Meaning you can remove the secondary account from the family
option within the xbox form your primary, and then the secondary will become primary by default as it is no longer associated with an account.