Fix for Gaming Services please

OnexWingxAngelx · Sep 22, 2023

My PC games (bought via MS store/xbox app) wont install or update, they get to 100% then hit an error message. Gaming Services seems to be the issue, however i can't seem to fix GS via the Add/remove Programs settings options, reseting just gives me an error message of: 'We couldn't reset this app. Try again in a bit'. I can't seem to update/remove or reinstall GS, even with the PowerShell code ran as an admin (Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers) i seem to get a variety of error messages, but this is the one i've got now:

remove-AppxPackage : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

At line:1 char:44

+ ... t-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~

+ CategoryInfo : NotSpecified: ) [Remove-AppxPackage], UnauthorizedAccessException

+ FullyQualifiedErrorId : System.UnauthorizedAccessException,Microsoft.Windows.Appx.PackageManager.Commands.Remove

AppxPackageCommand

I've tried going into the MS store and redownloading it, but the store page for GS is very blank (see below snip), i dont see an option to download it...

I even tried removing the store to see if that helps in any way, but nope got an error message trying to reset or uninstall (via a powershell code) that as well.

I've also tried using MediaCreation tool as well for a fix... I'm not even sure what it was meant to do (reset my set up or something like that? idek) but that, again hits an error message and didn't work....

Does anyone have any suggestions? This is driving me insane,... i've spent money on games I now can't play... I notice a lot of people seem to have issues with GS, why havne't MS sorted it out?

TYSM.

:)

CarTzy

Hi OnexWingxAngelx,

Thank you for waiting.

After further consultation and research, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

To contact live support, please follow the guide below:

Please use this link: Contact us | Xbox Support
1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
2. If not, please select the country/region it is showing and select the correct one among the list.
3. Make sure to use to check the available contact times of the support.
4. Select the "Contact Us" button
5. Select the drop-down menu options that will match your concern.
6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.

bowski477

Unfortunately there is no further explanation other than what is listed on the service alert page.

Michael bat99

My gaming services is disabled and I can't enable it plus when I try to uninstall it won't let me and I get an error but trying to fix that error doesn't help because it only doesn't work for the gaming services and everything else is fine

Please fix gaming services

I also have tried almost all recommended methods of fixes

JosefLBohorquez

Hi, in this case please proceed with the other options.
Option F or G should restore gaming services (and fix the problem with flight sim)

Kikoo123

Microsoft please fix your back end, this is a service issue

Fix for Gaming Services please