Fix double gamertags and use only one on Xbox One

Hello Karkolju, thank you for reaching out.

Im sorry to see/hear the issue you are having with your dual gamertags.

These issues usually can take up to a full week to fully change the name.

There are however some steps you can take now.

To resolve the issue of having two gamertags on your Xbox One profile, you can try the following steps:

1. **Sign Out and Sign In Again**: Sometimes, a simple sign-out and sign-in can help refresh your profile information and resolve gamertag display issues. Try signing out of your Xbox One profile and then signing back in with your current gamertag (ToksooplasmaG).

2. **Clear Persistent Storage**: Clearing the persistent storage can also help refresh your profile information. To do this, follow these steps:
- Press the Xbox button on your controller to open the guide.
- Go to "Profile & system" (the user icon) and select "Settings" (gear icon).
- Under "Settings," go to "System," and then choose "Storage."
- Highlight "Clear Persistent Storage" and confirm the action.
- Restart your Xbox One.

3. **Check Xbox Live Status**: Ensure that Xbox Live is running normally and there are no service outages or issues. Sometimes, problems with Xbox Live can cause gamertag display issues.

4. **Contact Xbox Support**: If the issue persists, and the old gamertag continues to show up as the main gamertag on your Xbox One, it's best to get in touch with Xbox Support directly. They can access your account details and help you resolve the problem.

To contact Xbox Support, you can visit the official Xbox support website or get in touch with them via their official social media channels for assistance.

Here is that link:

support.microsoft.com

Regards,

I'm trying to change my classic gamertag which is the one you see in games. My classic gamertag got changed and my Xbox One and Xbox App gamertag stayed the same (the Xbox One gamertag is the ones they added with the new gamertag system).

My Xbox One gamertag is different to my in-game gamertag and I want my classic gamertag to be changed. You can only change your classic gamertag on the Xbox One console, I have tried using the other ways and you can only change your Xbox Gamertag, not your
classic gamertag.

The reason I want to change my classic gamertag is that the classic gamertag can be fifteen characters and the Xbox One gamertag can only be 12 characters. If I use the other ways to change my gamertag it limits me to 12 characters and sets both my gamertags
to that.

Hey SlateDegree1503! Gamertags are attached to one Microsoft Account only. Do you have another email address that you used for the original account, possibly a different email provider (Outlook, Gmail, Yahoo)? Double check and let me know!

maybe this will help you

https://www.windowscentral.com/fix-xbox-one-double-nat

https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

Hello there,

Are you using the same gamertag on your Xbox one that you used on Xbox 360? If you are, double check on our achievements site to see if your achievements show up :
TrueAchievements - Xbox Achievement Tracking