First setup - can't login

Discus and support First setup - can't login in XBoX on Consoles to solve the problem; New xbox. Switch on, specify timezone, country etc then am asked to sign in using my microsoft account I sign in using the account details that work... Discussion in 'XBoX on Consoles' started by DerpyDino301206, Dec 26, 2015.

  1. First setup - can't login


    New xbox.

    Switch on, specify timezone, country etc then am asked to sign in using my microsoft account

    I sign in using the account details that work for my old xbox 360, also work to login to my account on PC, however now I get 'Another user on this device uses this microsoft account, so you cant add it here'

    I can proceed no further.

    On searching for a solution some suggest checking which accounts are already on the xbox one, however to do that I have to start at the home screen, which I cannot access as I am not yet signed in. I con't find a way to factorty reset either

    How do I proceed?

    :)
     
    DerpyDino301206, Dec 26, 2015
    #1
  2. Springkoos
    Springkoos Guest
    Can't login on EA servers.

    Hi, I can't login on the EA servers first I can't login and 2 minutes later it disconnects from xbox live, please help, I'm not paying for nothing
     
    Springkoos, Dec 26, 2015
    #2
  3. XB1R Apollo
    XB1R Apollo Guest
    Change Wireless Mode

    Login Information

    • Default Gateway - 192.168.0.1 / 192.168.1.1
    • Username - admin
    • Password - admin1/password1/<user generated on first login>

    Change Wireless Mode

    1. Open a web browser.
    2. Enter http://192.168.1.1 or
      http://192.168.0.1 into the address bar. (Or click either link) Enter the username and password if the gateway asks. (admin/set at first login, write this password down)
    3. Select Manual Setup.
    4. Select Wireless Setup from the menu across the top.
    5. Select Radio Setup from the menu on the left.
    6. Under step 3 (Select Mode) select 802.11g only.
    7. Select Apply.
     
    XB1R Apollo, Dec 26, 2015
    #3
  4. AEBizzel1
    AEBizzel1 Guest

    First setup - can't login

    Have you tried removing the account from the 360 first, although this shouldn't prevent you from adding the account to the XBO. Also make sure the account on the 360 is up and running the same time as the XBO they clash. Also if you have port forwarding
    on the 360 it'll clash with the XBO as well.

    Unfortunately the networks usually slow down around the holiday, because there are thousands if not millions of people all trying to sign-on and make profiles at the same time, so you might be having bad luck getting through.

    You can always try making your account on here if the XBO just can't do it, or contact customer service for help.

    Also to hard reset just hold the power button for 10 - 15 seconds until you hear the chime and the Xbox eventually turns itself off. However, I would only do this as a last resort so you don't brick the console if you haven't already performed the updates.
     
    AEBizzel1, Dec 26, 2015
    #4
  5. Thanks for your help AEBizzel

    I don't quite understand - in the first part of your reply you say to remove the troublesome account from the 360, which is clear. However then you say that the account on the 360 must be running at the same time as the new XBO - but I wouldn't be able to
    do that if I had removed the account?

    I am fairly sure the 360 was running while I was attempting to setup the XBO but I will check - I certainly would have been logged in on the 360 at the time so that might explain things - worth trying signing out prior to XBO setup I think?

    Graham
     
    DerpyDino301206, Dec 26, 2015
    #5
  6. AEBizzel1
    AEBizzel1 Guest
    I'm sorry I meant to say the account on the 360 isn't up and running at the same time. You don't want the same account running on 360 and XBO on at the same time, it can cause problems.
     
    AEBizzel1, Dec 26, 2015
    #6
  7. OK we signed out of our profile (a childs profile) on xbox360, left it running and then attempted to sign in on xbox one. No success.

    I had a look at the xbox live account and notice that it has a different login address compared with my microsoft account address. I therefore suspect that this is 2 accounts, one of which (xbox live) I dont know the password to! Is that feasible?

    I also checked my microsoft account and it has no transaction history, despite the fact that there have been several purchases as well as live account over the last year. I assume they all go through the live account?

    This gets more complicated! I will contact microsoft directly - thanks
     
    DerpyDino301206, Dec 26, 2015
    #7
  8. First setup - can't login

    Fixed it! I researched the account that came up when I tried to set xbox live settings and have found that IT is the account that my son uses and not my account - even though his profile is listed in my account as a child profile. Logging in with that account
    worked

    Many thanks for your help
     
    SouthernPath20, Oct 31, 2018
    #8
  9. SouthernPath20 Win User

    First setup - can't login

    Fixed it! I researched the account that came up when I tried to set xbox live settings and have found that IT is the account that my son uses and not my account - even though his profile is listed in my account as a child profile. Logging in with that account
    worked

    Many thanks for your help
  10. DerpyDino301206 Win User

    First setup - can't login

    Thanks for your help AEBizzel

    I don't quite understand - in the first part of your reply you say to remove the troublesome account from the 360, which is clear. However then you say that the account on the 360 must be running at the same time as the new XBO - but I wouldn't be able to
    do that if I had removed the account?

    I am fairly sure the 360 was running while I was attempting to setup the XBO but I will check - I certainly would have been logged in on the 360 at the time so that might explain things - worth trying signing out prior to XBO setup I think?

    Graham
  11. DerpyDino301206 Win User

    First setup - can't login

    OK we signed out of our profile (a childs profile) on xbox360, left it running and then attempted to sign in on xbox one. No success.

    I had a look at the xbox live account and notice that it has a different login address compared with my microsoft account address. I therefore suspect that this is 2 accounts, one of which (xbox live) I dont know the password to! Is that feasible?

    I also checked my microsoft account and it has no transaction history, despite the fact that there have been several purchases as well as live account over the last year. I assume they all go through the live account?

    This gets more complicated! I will contact microsoft directly - thanks
  12. AEBizzel1 Win User

    First setup - can't login

    I'm sorry I meant to say the account on the 360 isn't up and running at the same time. You don't want the same account running on 360 and XBO on at the same time, it can cause problems.
  13. AEBizzel1 Win User

    First setup - can't login

    Have you tried removing the account from the 360 first, although this shouldn't prevent you from adding the account to the XBO. Also make sure the account on the 360 is up and running the same time as the XBO they clash. Also if you have port forwarding
    on the 360 it'll clash with the XBO as well.

    Unfortunately the networks usually slow down around the holiday, because there are thousands if not millions of people all trying to sign-on and make profiles at the same time, so you might be having bad luck getting through.

    You can always try making your account on here if the XBO just can't do it, or contact customer service for help.

    Also to hard reset just hold the power button for 10 - 15 seconds until you hear the chime and the Xbox eventually turns itself off. However, I would only do this as a last resort so you don't brick the console if you haven't already performed the updates.
Thema:

First setup - can't login

Loading...
  1. First setup - can't login - Similar Threads - setup can't login

  2. Can't Hear Discord Chat With My Audio Setup

    in XboX Insiders
    Can't Hear Discord Chat With My Audio Setup: I have a pretty niche audio setup with Xbox that's worked great for me for ages with Xbox party chat. Unfortunately it doesn't work with Discord on Xbox which is frustrating when I'm playing with...
  3. xbox 360 i can't reset the pass code for the family and can't setup the media center

    in XBoX on Consoles
    xbox 360 i can't reset the pass code for the family and can't setup the media center: please is there anyone that can help me I'm 65 and this thing was given 2 me. I've been on hold for over 1 hour trying to get help. I don't know why but I can't reset the family pass code even...
  4. I bought game pass through windows 10 setup and now I can't use it.

    in XBoX Games and Apps
    I bought game pass through windows 10 setup and now I can't use it.: I recently built a computer and had to install Windows 10, when setting up Windows 10 I was offered to buy the game pass in the setup. I bought it there and after windows was installed, and I...
  5. Change connected email-addess of a Minecraft account / can't setup a new account - "not a...

    in XBoX Accessibility
    Change connected email-addess of a Minecraft account / can't setup a new account - "not a...: Hi there, I moved my Minecraft-Account (as forced) to an outlook-account. I would like to change this linked email now to a new/different account. In other words: How do I connect a...
  6. Can't install games on XBox App "this location isn't setup for installing games"

    in XBoX on Windows
    Can't install games on XBox App "this location isn't setup for installing games": I'm on a Win 10 PC. I had no issues until 2 days ago when I tried to change the install drive for one game to c: instead of my storage drive f: . The Xbox App immediately gave the "this location...
  7. I can't setup my console on the xbox app

    in XBoX Accessibility
    I can't setup my console on the xbox app: I can't setup my xbox on the xbox app, when It tells me to sign into my account on the console after I sign in it gives me the error "try again in a bit, something went wrong" this has been...
  8. Xbox One can't sign in while trying to setup console

    in XBoX on Consoles
    Xbox One can't sign in while trying to setup console: I kept getting errors of every game taking too long to start so I did a factory reset that lets you keep your game/apps (including an offline update), and I can't get it to complete all the steps....
  9. *You cannot play on realms because of how your Microsoft account is setup* I can't play on...

    in XBoX Games and Apps
    *You cannot play on realms because of how your Microsoft account is setup* I can't play on...: First, I was playing for a good portion of the day on Xbox. I went to take a break. I logged out of the realm and the message blocked out the realms. When I click the get help button, it brings me...
  10. Can't Complete Setup, Cursor Stuck on Left When Trying to Login to Microsoft

    in XBoX on Consoles
    Can't Complete Setup, Cursor Stuck on Left When Trying to Login to Microsoft: When being prompted to enter our Microsoft username, the keyboard is stuck on left cursor. I can't login on the unit and your website tells me I can't contact support unless I register the...