First generation Xbox Series X keeps randomly disconnecting from 5g WiFi. The WiFi doesn't...

Hello!

Hope you are well. I'll be glad to help you, just remember that you're not talking to a Microsoft employee.

WiFi and 5G are two different wireless standards. 5G is related to cell phones.

If you are referring to the 5GHz band, please check if the same thing happens to you on the 2.4GHz band and also test if it happens to you using another network, for example, a mobile hotspot.

Also try to perform a cache clear with the following steps, this could help.

Remove your account from the console

1. Press and hold the Power button on the front of your Xbox until the console turns off.

2. Unplug the power cord from the back of your Xbox.

3. Wait a minute, and then plug the power cord back in.

4. Press the Power button on your Xbox to turn it back on.

5. Your cache should be clear at this point.

Log back in with the account.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Check the forum or just google "XBOX Series X disconnects from wifi". Tons of threads here and on reddit since the launch.

An example.

I have Xbox plugged into Ethernet on router and surface pro 3 on 5g WiFi in same room with Xbox and was still getting disconnections. No one else was using the WiFi and was still happening.

I keep having the same issue with the series x wifi just turns off and is unable to find any network at all. I have to restart the series x and it's good for about 5 to 10 minutes then does it all over again its very frustrating

Hello there @JakeSchulz, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!