First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP!

Discus and support First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP! in XBoX on Consoles to solve the problem; Hi I've been having a problem when trying to chat with an Xbox support member and I can't fill out the name fields that are required. I've seen others... Discussion in 'XBoX on Consoles' started by TattiestCanoe92, Feb 12, 2017.

  1. TattiestCanoe92
    TattiestCanoe92 Guest

    First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP!


    Hi I've been having a problem when trying to chat with an Xbox support member and I can't fill out the name fields that are required. I've seen others complain about this same issue. Is there any thing that I can do to fix it?

    :)
     
    TattiestCanoe92, Feb 12, 2017
    #1
  2. SysStat1
    SysStat1 Guest
    Live account and gamer profile sync

    No phone number on contact page. Attempted chat with IE, Edge, Firefox and chrome. It requires I enter first and last name but fields are grayed out and do not allow for entry. Attempt to proceed fails due to empty name fields
     
    SysStat1, Feb 12, 2017
    #2
  3. BronzeFir40403
    BronzeFir40403 Guest
    BEYOND FRUSTRATED

    OMG.....I am trying to request a call from Xbox support and the first and last name fields are grayed out and I cannot figure out how to get my name in there. And of course it will not let me submit my request without it. HELP before I pull out all my
    hair!!!!
     
    BronzeFir40403, Feb 12, 2017
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP!

    If you are part of the US/CA region you can contact the support here: (800) 469-9269
     
    M3tal Daz3, Feb 12, 2017
    #4
  5. SocklessJN
    SocklessJN Guest
    Does not good if it is after 1800 - they're closed now and the chat support is broken and I have a brand new expensive paperweight on my desk with no way to get support.
     
    SocklessJN, Feb 12, 2017
    #5
  6. M3tal Daz3
    M3tal Daz3 Guest
    Actually the working hrs are hours: 9Am to 1AM EST
     
    M3tal Daz3, Feb 12, 2017
    #6
  7. SocklessJN
    SocklessJN Guest
    Then someone needs to tell them that as I tried calling and they were closed already at 1930 PST. The hours you give are for Mon-Fri only. They close at 2100 EST on weekends.
     
    SocklessJN, Feb 12, 2017
    #7
  8. M3tal Daz3
    M3tal Daz3 Guest

    First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP!

    Well since today is Monday you can go ahead and call First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP! :)
     
    M3tal Daz3, Oct 31, 2018
    #8
  9. M3tal Daz3 Win User

    First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP!

    If you are part of the US/CA region you can contact the support here: (800) 469-9269

    Does not good if it is after 1800 - they're closed now and the chat support is broken and I have a brand new expensive paperweight on my desk with no way to get support.
    Actually the working hrs are hours: 9Am to 1AM EST
  10. SocklessJN Win User

    First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP!

    If you are part of the US/CA region you can contact the support here: (800) 469-9269

    Does not good if it is after 1800 - they're closed now and the chat support is broken and I have a brand new expensive paperweight on my desk with no way to get support.

    Actually the working hrs are hours: 9Am to 1AM EST
    Then someone needs to tell them that as I tried calling and they were closed already at 1930 PST. The hours you give are for Mon-Fri only. They close at 2100 EST on weekends.
  11. M3tal Daz3 Win User

    First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP!

    If you are part of the US/CA region you can contact the support here: (800) 469-9269
  12. M3tal Daz3 Win User

    First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP!

    If you are part of the US/CA region you can contact the support here: (800) 469-9269

    Does not good if it is after 1800 - they're closed now and the chat support is broken and I have a brand new expensive paperweight on my desk with no way to get support.

    Actually the working hrs are hours: 9Am to 1AM EST

    Then someone needs to tell them that as I tried calling and they were closed already at 1930 PST. The hours you give are for Mon-Fri only. They close at 2100 EST on weekends.
    Well since today is Monday you can go ahead and call :)
  13. SocklessJN Win User

    First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP!

    If you are part of the US/CA region you can contact the support here: (800) 469-9269
    Does not good if it is after 1800 - they're closed now and the chat support is broken and I have a brand new expensive paperweight on my desk with no way to get support.
Thema:

First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP!

Loading...

  1. First and last name fields grayed out when trying to chat with Xbox support? PLEASE HELP! - Similar Threads - last name fields

  2. Why is last name banned

    in XBoX Accessibility
    Why is last name banned: I recently had someone report my gamer tag due to an unrelated reason and now I’ve had to deal with a ban and I can’t get my old gamer tag back. Cgooch which was my gamer tag for 6 years got...

  3. last name won’t change

    in XBoX Accessibility
    last name won’t change: i’ve had an issue regarding my real name not changing, specifically the last name. the name will only change for the first name. restarting my xbox hasn’t worked, and the same issue happens trying...

  4. i changed my gamertag last night and got charged for it but my name has not changed.

    in XBoX Accessibility
    i changed my gamertag last night and got charged for it but my name has not changed.: i changed my gamertag last night and got charged for it but my name has not changed. i have changed my name over 10 times and it always changes immediately but this time it didnt so i dont know...

  5. Xbox Design Lab - "No last name or first name" when trying to sign in

    in XBoX on Windows
    Xbox Design Lab - "No last name or first name" when trying to sign in: Hello, I've been trying to make a purchase in the Xbox Design Lab, but when I try to sign in, I keep getting the error saying that my Microsoft Account does not have a first or last name -...

  6. Gamer-Tag - apparently my last name is offensive?

    in XBoX Accessibility
    Gamer-Tag - apparently my last name is offensive?: All I want is for my gamertag to go back to what it's been for years, and not have someone who works for support tell me its outside of their scope. This shouldn't be difficult, is not offensive...

  7. I can't fill firs/last name in form when asking for chat contact with support.

    in XboX Networking Hardware
    I can't fill firs/last name in form when asking for chat contact with support.: I can't fill firs/last name in form when asking for chat contact with support. I need help from XBoxLIve support. I am logged in. When I open the "contact" form, choosing chat or call, the first...

  8. hello my name is heitor and I bought fifa 18 last friday and it does not enter. What do i do?

    in XBoX Games and Apps
    hello my name is heitor and I bought fifa 18 last friday and it does not enter. What do i do?: Hi Xbox , my name is Heitor And i bought fifa 18 last friday and it does not enter. What do i do? b2aaf883-21e3-442e-aa99-a46b969494a0

  9. Unable to input first, last name to access support

    in XBoX Games and Apps
    Unable to input first, last name to access support: When attempting to log in for support (code issue), I am presented with a log-in screen I cannot pass. The FIRST NAME and LAST NAME boxes are grayed out and will not accept any input; the EMAIL...

  10. First Name, Last Name and email greyed out in XBox support chat

    in XBoX on Consoles
    First Name, Last Name and email greyed out in XBox support chat: Unable to put anything in First name, last name fields but email address is filled in but all are greyed out in the xbox support chat window so I am unable to chat with support....