FIOS TV App Not Working After Update

Discus and support FIOS TV App Not Working After Update in XBoX Games and Apps to solve the problem; Just installed the update today and now my FIOS TV app can't authenticate my service with Verizon. App says that Verizon FiOS TV and FIOS internet are... Discussion in 'XBoX Games and Apps' started by GUESS88, Apr 30, 2015.

  1. GUESS88
    GUESS88 Guest

    FIOS TV App Not Working After Update


    Just installed the update today and now my FIOS TV app can't authenticate my service with Verizon. App says that Verizon FiOS TV and FIOS internet are required, but I have both, and it's been working fine up until now. Other channel apps seem to work fine
    so far, like FX NOW.

    :)
     
    GUESS88, Apr 30, 2015
    #1
  2. DRC3021
    DRC3021 Guest
    Verizon Fios App: No Subscription Found Error

    I've been using this app for years. I am still a FIOS subscriper and all devices/internet/TV are currently working fine. I was just using this app the other day as well. However; for some reason today when i attempt to use it I am getting this error stating

    "no subscription found" "Both verizon fios and verizon TV are required to use this app, you are not subscribed to fios tv and fios internet"

    again I am using my internet now. ALL my devices work: laptop, tablet, phone, computers, TV. Just this single app isn't working. I tried reinstalling the app and disconnecting and reconnecting still not working.
     
    DRC3021, Apr 30, 2015
    #2
  3. GUESS88
    GUESS88 Guest
    FIOS TV App Not Working

    It's been working fine for me, and I'm running it right now. Might be a regional thing. Have you tried resetting your router too?
     
    GUESS88, Apr 30, 2015
    #3
  4. Phil848373272 Win User

    Verizon not listed in OneGuide setup

    Nope, still having trouble with it even after the most recent update. Getting really annoyed with the lack of a fix. It works with the other DC TV providers and with FiOS outside of the city.
  5. KAGgerTheDagger Win User

    FIOS TV App Not Working

    I'm having the same problems, and I've been calling both Verizon and Microsoft about the issue but to no avail. I've done pretty much everything I can think of on my end, but nobody's been able to help. It's probably an oversight from the developers of
    the app at Verizon. Glad to know I'm not alone in this.
  6. GUESS88 Win User

    FIOS TV App Not Working

    It's been working fine for me, and I'm running it right now. Might be a regional thing. Have you tried resetting your router too?
  7. Misses Quinzel Win User

    FIOS TV App Not Working

    Thanks for confirming for us, guys! GUESS88, you will want to reach out to Verizon for that specific issue. Since there have been no further complaints of that, there may be a regional issue with TBS for that, or something else going on with them. They will
    want to know this for sure.

    Again, we appreciate your patience while we got this working for you guys! Please do let us know if you are unable to launch the app again. :)
  8. arcadi0head Win User

    FIOS TV App Not Working

    The other channels technically work now, but the buffering is terrible. Makes them unwatchable.
Thema:

FIOS TV App Not Working After Update

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