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Blackops1919 · Apr 30, 2016

I constantly get this error when i try to add a credit card. I've tried 2 cards and the same thing keeps happening. Please help.

:)

yooperswagg · Apr 30, 2016

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Very very displeased with the way everything has worked out with my xbox one purchase. Everything has been such as a hassle. from retrieving my gamertag because my old email is no longer valid, to now not being able to buy something from your store because
i live in guam and there is no way to input this on the payment methods. Everyone at microsoft needs to start focusing on the nutz and boltz of these systems and not the cool "face and voice recognition software". What does all that matter if i cant even play
a game on the device i bought to play games on!!!!

Judaor · Apr 30, 2016

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this is the kind of issues that makes people migrate to PS4.

M3tal Daz3 · Apr 30, 2016

For this issue I suggest you to contact xbox live chat support, the billing section for they can check your account and the data you want to add:

support.xbox.com/.../contact-us

Hope you solve this soon!

M3tal Daz3

For this issue I suggest you to contact xbox live chat support, the billing section for they can check your account and the data you want to add:

support.xbox.com/.../contact-us

Hope you solve this soon!

Hex296

Come on this is so annoying I'm just trying to play overwatch!

Judaor

HAVE THE SAME PROBLEM!!!!!!! 1 YEAR AFTER AND MS DOESN'T FIX IT>> THIS MAKES ME MAD

Misses Joust

G'day Lykwid! Curious, did they ask you to change your Microsoft Account email or your Contact email? If the two are listed as the same, then it can stir up some issues when it comes to account security. We wouldn't be able to contact you
at that address if you were locked out of the account, for example, so having a different contact email listed is really helpful when keeping your account safe and secure.

As for your billing info, if you're still having difficulty reaching that through xbox.com, can you please try
commerce.microsoft.com as well? You should be able to update your details there as well.

Chyld989, were you able to get your account stuff resolved with our phone team? Let us know!

Chyld989

Still no answer on this issue, and now I'm going to try calling Microsoft support for the third time to see if they can fix this. Very frustrating.

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