final fantasy xi crashing. community suggests its graphics card. now what?

i play an old online game called final fantasy xi i play multiple accounts on one pc. which i've done for years. but recently i've been having crashes more often. they used to happen just overnight while the game was on but i was sleeping, but not its happening even when i'm playing. and whats even more different is one of the characters' video is freezing but the game isnt freezing. they can still move around and i can hear sounds. but the screen is stuck.

which is why i'm guessing the ffxi community is pointing towards the graphics card.

but i dont know jack about tech. they said to update it and uninstall/reinstall, which i did but the problem is still happening. so i was wondering if i need to update the card since i'm playing 6 characters (on a 20+ year old game) on my pc (only 5 years old). or do i just need to adjust some settings in the cards app?

I use DGVoodoo to improve the graphics so it doesnt look like a 20 year old game. many others use it without this problem happening, but i know it may be part of the problem so including a photo of my settings.

I also use a third party program called Windower that allows me to (among other things) play multiple accounts at once, and i talked with the group that runs that program and they were the ones who suggested it was the graphics card.

UPDATE:

the freeze just happened again, but i just noticed something i didnt notice before because usually the freeze happened in an area i was in for hours. but i had just checked to make sure all my characters weren't frozen, then continued on in the game. a few mins later i went to switch characters and i noticed one of the characters was frozen. BUT the image on screen was from an area i was in an hour prior.

so i'm basically trying to find out:

A) do i need to tweak something in the graphics card settings

B) do i need to tweak something in the dg voodoo settings

C) A and B
D) do i need a new graphics card

E) quit using DGVoodoo all together

Thanks for any help/info.

PC info:

Device name DESKTOP-

Processor Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz 3.60 GHz

Installed RAM 8.00 GB

Device ID

Product ID 00326-10000-00000-AA058

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Video card info:





Final Fantasy XI info:

=============================== System =================================

CPU = Unknown Genuine Intel(R) Processor with MMX

CPU Speed = 0

No. of CPUs = 4

OS = Microsoft Windows Vista Ver 6.02.9200

Version of DirectX = DirectX12.0

Main Memory = Capacity:2047MB : Free Space:2047MB

Drive [C:\] = Local Disk Free Space:106.80 GB(Capacity:237.77 GB)

Drive [D:\] = Local Disk Free Space:833.82 GB(Capacity:931.50 GB)

PlayOnline Viewer Install Path = D:\SquareEnix\PlayOnlineViewer\

FINAL FANTASY XI Install Path = D:\SquareEnix\SquareEnix\FINAL FANTASY XI\

TETRA MASTER Install Path = Not installed

Graphics Card = NVIDIA GeForce GTX 1650

Type of Chip = UnKnown Video Chip

Video Driver = nvldumd.dll

Version = 32.0.15.6636

Updated =

VendorId = 0x10DE

DeviceId = 0x2188

SubSysId = 0x8D971462

Revision = 161

VRAM =

AvailableVidMem = 3072.0MB

AvailableTextureMem = 4095.0MB

Sound Card = SAMSUNG (NVIDIA High Definition Audio)

Sound Driver = {0.0.0.00000000}.{d3d7a994-158e-4de8-9b20-c4ed36e21e9d}

============================ Registry ===================================

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS CommonFilesFolder C:\Program Files\Common Files\

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\InstallFolder

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\InstallFolder 1000 D:\SquareEnix\PlayOnlineViewer

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\InstallFolder 0001 D:\SquareEnix\SquareEnix\FINAL FANTASY XI\

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\Interface

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\Interface 1000 001b1394

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\Interface 0001 0

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\Product

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0000 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0001 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0002 0x00000070(112)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0037 0x00000080(128)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0038 0x00000038(56)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0003 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0004 0x00000070(112)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0007 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0035 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0011 0x00000001(1)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0017 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0018 0x00000002(2)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0019 0x00000001(1)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0036 0x00000002(2)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0020 0x00000001(1)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0021 0x00000001(1)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0023 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0024 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0028 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0029 0x00000014(20)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0030 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0031 0x000000a6(166)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0032 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0033 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0039 0x00000001(1)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0040 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0041 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0042 C:\Users\shane\Documents\My Games\FINAL FANTASY XI

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0043 0x00000001(1)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI padmode000 0,1,1,1,0,0

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0044 0x00000001(1)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0045 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI padsin000 -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI padguid000 {00000000-0000-0000-0000-000000000000}

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI padexsin000 -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI bFirst 0

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0022 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\FinalFantasyXI 0034 0x00000003(3)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer SPS000 9e 5d de b6 a9 c5 41 8 f4 68 5d 23 f2 e7 d9 c5 e0 c4 41 b 5c 34 33 18 e5 66 70 e9 11 73 a1 b 10 51 6 a1 85 c4 e4 c7 6f 30 c0 40 3 31 f0 cc 6f 6e 5c f8 5c 38 3 33 a5 f9 7f ae 7 68 85 db b5 16 6e 27 8b 4e 6e 3a 1f 33 29 43 43 fe 9 8f 7c 2 14 40 4d 4e ab 7e b1 ca 4 80 ad 18 71 62 12 79 8 16 e0 df 47 eb db 4e 7b 70 f7 c8 b4 45 ff 9a a9 7a 31 c1 d3 22 ce 8b 8b e2 5c d7 fb 1a 8a 57 ad 89 98 72 23 aa b6 56 f9 20 a8 e6 36 cb 61 d8 95 4 cf 48 88 71 10 10 6 5b 92 6f 5d 6 ba 65 ea d7 58 b2 f3 9d 6d ac a5 e2 38 62 56 cb e9 1d a e5 79 49 1b 8 62 fc 54 4d b4 36 49 49 79 6c c2 6d 4e 34 5f 51

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer FirstBootPlayMovie 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings WindowX 0x0000004c(76)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings WindowY 0x00000009(9)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings FullScreen 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings Language 0x00000001(1)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings PlayAudio 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings PlayOpeningMovie 0x00000001(1)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings ResetSettings 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings SupportLanguage 0x00000001(1)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings UseGameController 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings WindowH 0x0000006f(111)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings WindowW 0x000000ea(234)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler AnchorDown 0x00000034(52)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler AnchorLeft 0x00000036(54)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler AnchorRight 0x00000032(50)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler AnchorUp 0x00000030(48)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler Cancel 0x00000002(2)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler ChrCsrNext 0x00000007(7)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler ChrCsrPrev 0x00000006(6)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler ID 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler Menu 0x00000000(0)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler Navi 0x00000003(3)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler Ok 0x00000001(1)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler PageNext 0x00000005(5)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controler PagePrev 0x00000004(4)

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\Settings\Controller

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\SystemInfo

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\SquareEnix\PlayOnlineViewer\SystemInfo\QCheck

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989} FFXiVersion Class

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\InprocServer32

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\InprocServer32 D:\SquareEnix\SquareEnix\FINAL FANTASY XI\FFXiVersions.dll

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\ProgID

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\ProgID FFXiVersions.FFXiVersion.1

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\TypeLib

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\TypeLib {75AA93EE-48B1-4A54-B570-6E717178C49F}

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\VersionIndependentProgID

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\VersionIndependentProgID FFXiVersions.FFXiVersion

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion FFXiVersion Class

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion\CLSID

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion\CLSID {E636B693-A5A7-4161-9F02-D769178DE989}

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion\CurVer

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion\CurVer FFXiVersions.FFXiVersion.1

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion.1

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion.1 FFXiVersion Class

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion.1\CLSID

\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion.1\CLSID {E636B693-A5A7-4161-9F02-D769178DE989}

============================== Processes ===============================

pol.exe

pol.exe

pol.exe

pol.exe

pol.exe

Notepad++_.exe

pol.exe

dgVoodooCpl.exe

polcfg.exe

========================= Installed Programs ===========================

Google Chrome

Microsoft Edge

Microsoft Edge WebView2 Runtime

Notepad++ (32-bit x86)

Origin

Steam

Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29913

Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501

Patriot Viper M2 SSD RGB

FINAL FANTASY XI

Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005

Microsoft GameInput

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030

ENE_External_Device_HAL

Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29913

AntiMicro

Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29913

Microsoft Windows Desktop Runtime - 3.1.22 (x64)

ENE_EHD_M2_HAL

WD P40 Game Drive

Teams Machine-Wide Installer

PlayOnline Viewer

ENE_AIC_Marvell_HAL

Windower

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334

Adobe Refresh Manager

Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030

Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030

ENE_MousePad_HAL

ENE_DRAM_RGB_AIO

Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030

ENE_X_AIC_HAL

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Realtek High Definition Audio Driver

Microsoft Windows Desktop Runtime - 6.0.2 (x64)

Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501

Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005

RICOH_Media_Driver_v2.22.18.01

DGVoodoo settings:







And for anyone who knows anything about ffxi and windower here are my addons and plugins:

PLUGINS ADDONS







:)