Films and TV App error on Xbox One

Hello @AlexTaffs, I hope everything is going well for you!

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

Try also following the steps on this link

Xbox Support

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming

That error code you posted is to do with an update not downloading correctly.

Try having a read though the solutions HERE

Just found out it's a known issue & there is a patch on the way so if the solutions don't work in the link i posted it's just a case of waiting for them to release the fix.

Thanks for the quick response and advice. Unfortunately this did not fix the problem, the app still errors as per my original post. Can you please escalate this to the next level for investigation and resolution.

Like i said,it is a known issue with an incoming fix.It's annoying i know but it's just a case of waiting for it to be sorted which hopefully wont take too long.

I get the same error and tried all the steps above and other steps on other errors for previous problems ie clearing catch, removing profiles, etc

Film and tv is always breaking. Very frustrating to use.