Film and tv

Discus and support Film and tv in XBoX Games and Apps to solve the problem; Bought and got receipt email for underworld blood wars plus bonus content. Can play bonus content but not film, it's not even showing in purchased... Discussion in 'XBoX Games and Apps' started by Rico683, May 8, 2017.

  1. Rico683
    Rico683 Guest

    Film and tv


    Bought and got receipt email for underworld blood wars plus bonus content. Can play bonus content but not film, it's not even showing in purchased section. All other films play no problem. Have reset router and xbox but still no joy.

    :)
     
    Rico683, May 8, 2017
    #1
  2. A Frozen Poo
    A Frozen Poo Guest
    Netflix v Lovefilm v Wuaki??

    I've never heard of wuaki. Lovefilm is best for films - olduns, 2010, 2011 & 2012 and the odd 2013 release (usually low budget independant films. Netflix is best for tv collections like fringe, breaking bad (weekly new episodes) etc. Both do tv and film
    but netflix has the most variety in tv.
     
    A Frozen Poo, May 8, 2017
    #2
  3. RealRhombus82
    RealRhombus82 Guest
    Films and TV app issues

    Hello,

    In the last few days the Films and TV app has been having a few issues. It loses quality, constantly buffers, the sound goes out of sync with the pictures, and it seems to skip back a few frames occasionally.

    I'm on a cable connection (Optus), the Xbox is wired directly into the cable modem, and I have no issues with streaming using the Films and TV app on a Windows 10 PC on the same network.

    Please help - content is pretty much unwatchable at the moment.

    Thanks
     
    RealRhombus82, May 8, 2017
    #3
  4. Mister Beep
    Mister Beep Guest

    Film and tv

    Hey there,

    Sorry to hear about the issue. Are you able to download or play the movie directly from its store page within the Xbox Store? Additionally, is there an error you receive when you attempt to download or play the movie? If the movie's page prompts you to purchase
    the movie, try looking for the specific bundle you purchased to see if it lets you download through there.

    If you continue to hit issues with playing the specific movie you purchased, you may want to check in with

    Microsoft Movies & TV support for further assistance    .

    Feel free to keep us posted!
     
    Mister Beep, May 9, 2017
    #4
  5. Whiteleaf2012 Win User

    Films and tv

    I had problems playing movies last night. Gave up and went to bed in the end. Youtube worked fine so I guess it was a problem with the movies servers.
  6. zeroice007 Win User

    Films & TV

    suggestion box.. good thought
  7. MelbSandy Win User

    Films and tv

    Same here. Tried hard reset, didnt work.

    Netflix/Stan all working so no connection problem on my end.

    Just says server error etc 0x801901f4

    And my video rental time keeps ticking down anyway..
  8. Jayhab4real Win User

    Films and tv

    There aren't currently any issues being reported on the service checker:

    https://beta.support.xbox.com/xbox-live-status
  9. schnurren Win User

    Films and tv

    Hello kai000bubbles,

    Are you having this issue with your Xbox One?

    If so, I would advise you to Power Cycle/Clear the Xbox One caché and try to play the movies again.

    Clear Xbox One caché steps :

    1. Press and hold the power button on the front of the Xbox until it turns off completely.
    2. Unplug the power brick from the back of the Xbox. Press and hold the power button on the Xbox several times to expel any remaining power and clear the cache.
    3. Plug in the power brick.
    4. Wait for the light on the power brick to change from white to orange.
    5. Turn the Xbox back on as you would normally.

    Power cycle :

    Press the Powen On button from your console 10 seconds while having the console turned on.

    Wait a minute.

    Power on again via your gamepad or console.
Thema:

Film and tv

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