File explorer and Microsoft edge app disappeared after a console update

IconicMaster1 · Jul 16, 2019

I turn on my xbox I got a update at there was a e203 error message. I turn the Xbox off and unplugged it. I turned it back on the update successfully went through. I wanted to go on the microsoft edge app I get a message saying try that again page could
not be loaded please try again later and also for the file explorer app.

:)

Mr Lucmult

Please refer to this link on how you should fix the problem:

https://support.xbox.com/en-GB/xbox-one/errors/error-code-e203

If you are having further problems, once the update has proceeded reinstalling the application may help. If not a factory reset may fix the issue.

If you do not know how to complete a factory reset, refer to this post:

https://support.xbox.com/en-GB/xbox-one/console/reset-console-to-factory-defaults

If the problem still is a issue, contact Xbox Support

IconicMaster1

Thanks for the help the Microsoft edge and file explorer are back.

XBF Diego M

Hi IconicMaster1,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Thank you again and have a great day!

XBF Leo G

Hello ArnisLaktins,

Thank you for posting on the Xbox forums. We need a little more information to ensure that we provide the correct solution. Which type of files are you looking for within the Xbox One S? Are you referring to the Internet Explorer application? Are you
looking for an application that replaced Internet Explorer? The console used to use Internet Explorer, but that application has been changed to

Microsoft Edge. Microsoft Edge is the updated Microsoft browser. If you go the games & apps list and look at the apps, you will see Microsoft Edge there. Be sure to let us know the results!

XBF Leslie D

Hey there!

Thank you for letting us know about the issue. We'll be locking the thread.
If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Thank you and have a great day.

File explorer and Microsoft edge app disappeared after a console update