FIFA 21 offline matches don't work with my profile, but they work with others

Hi! Thanks for the reply!

Sadly, it didn't work 😔

I did everything like you said, my NAT is open but the problem persist.

It does not happen with any other game, it looks like is a Fifa problem, but the people from EA support told me to ask Microsoft since they don't have other issues reported like mine.

Hello @kantemirr! I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues with your FIFA 21 online matches. But don't worry, the following troubleshooting will fix the issues.

Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Close any running games:

To remove download constraints from games or apps being installed, you can either wait for the Xbox to suspend the running game, or you can force games to close by doing the following:

1. On the Home screen, navigate to your most recently run game.
   
2. With the game highlighted, press the Menu button and select Quit.
   

Step 3: Restart your console:

1. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
   
2. Select Restart console.
   
3. Select Restart. This will automatically pause any existing downloads, which will resume once the console is restarted.
   

Step 4: Check your NAT type:

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

Step 5: Check your internet connection:

In case the issue still persists, please try connecting to a different network, or perhaps using a hotspot momentarily to just sync your worlds and then connecting to your home network once more.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Yes, I have tried everything. I uninstalled previoulsy downloaded Fifa 21 and installed it again from the store (after purchasing another fifa 21) with my son's account. But it is not still working. This is very stressful after all this time and money spent.

i have pad for fifa 21 3 day ago and it is n

ot working

Stuck in offline, can still use apps, but all social features don't work. Every time I set my profile to appear online it flicks back to offline.