Fifa 20 installation issue

boa tarde,

Você já tentou em ir na loja e ver se o botao está como Instalar agora ?

verificou também pelo site www.xbox.com na sua conta e viu se realmente o jogo está lá?

Yes, i went to my order history and i saw that i really purchased the fifa.

In addition I didn't see that the button for installing the game only to buy it.

Hello haim sabag,

Thank you for posting on the Xbox forums. We understand that you redeemed a prepaid code for FIFA 20 standard edition, but the console is asking your purchase the game and not letting you download it. We are aware of this particular issue with FIFA
20 standard edition prepaid codes. The best option in this scenario is to go back to the retailer that you purchased the code from. We understand that the code has already been redeemed, but our authorized retailers will be able to assist you. We hope this
information helps!

boa tarde,

Você já tentou em ir na loja e ver se o botao está como Instalar agora ?

verificou também pelo site www.xbox.com na sua conta e viu se realmente o jogo está lá?

Have you been onto your xbox and searched for it in the store and got it to download that way? As it's probably redeemed the code but not set it to install on the device

I logged into the store and i saw only to purchase the game with money. I already purchased the game and I can see it in my order history but i can't do with it anything.

Hi
haim sabag,

As the question has been answered, we will be locking this thread. If you have any other questions about a different topic, feel free to come back and create a new thread and we will be more than happy to answer.

Thank you for understanding, have a great day!