Fifa 19 Ultimate Edition content missing

As per investigation done by EA sports against my gamertag account. it seems that my FIFA 19 ultimate Edition purchase haven't get updated with my gamertag account properly. EA provide this Case: 43539406 for Xbox live team reference. Please refresh
my gamertag account status from your end.

:)

 

Fifa 19

Hello Gamers, i have a question concerning FIFA 19. I preordered the Fifa 19 Standart Edition, but i would like to have the Ultimate Edition, is it somehow possible to cancel the preorder or exchange the standart edition for the ultimate edition?

 

fifa 19 is not start

Hi i have bought fifa 19 ultimate edition with ea access. But i can not start the game can you help me please?

 

Hey Xbox Gamer,

For help with you account please visit our Xbox Support site in order to setup a call or a live chat with a representative.

 

Sorry mate.

Microsoft service is utterly disappointed.

I am waiting for last 3hrs.

Still no response.

Connecting you to a live agent...

We are experiencing higher than normal wait times. Thanks for your patience. You're still in line for chat.

 

Hey NitinSomarowthu,

Sorry to hear about the long wait. What exactly happened with the game purchase? Did you get an error code or message from our system?

 

Thanks for considering to help me...

I bought Ultimate edition of fifa 19 and the game loads perfectly fine and all the bonus content got downloaded as well. But it is not reflecting in the game.

I contacted EA. I did follow up them a lot.

After their investigation this what they responded.

------------

As per investigation done by EA sports against my gamertag account.

it seems that my FIFA 19 ultimate Edition purchase haven't get updated with my gamertag account properly.

EA provide this Case: 43539406 for Xbox live team reference.

Please refresh my gamertag account status from your end.

---------------------

They asked me to provode EA Case number (43539406)to resolve this from Xbox end.

Please help me. I am fed up with this issue. I payed lot more for ultimate edition, Now I end up with normal edition

 

Thanks for the quick reply,

I've been a FIFA fan for a while now so I get where you are coming from. I also ordered the Ultimate Edition just for those 40 packs (I really don't care for loan Neymar and CR7 as I always go for the Premier
League). I just want to clarify one thing, the game works fine but your bonus content isn't showing up? Or do you mean something else by "it is not reflecting in the game?"

 

Yes bonus Content [CR7 loan, Neymar Loan, UCL Player pick and Jumbo packs] are not present in my store.

But they are downloaded

 

Got it!

This could be caused by a number of things. If it is a syncing issue, you might want to try Removing and Adding Your
Account or uninstalling the game (try uninstalling the individual DLC first like Ronaldo, Neymar, the Artist Kits, etc first then the full game). If this is an issue with the license to the content, then you will have to get in contact with Xbox
Support. Good luck! Let me know what happens

 

Tried Options

- Removing and Adding Account

- Uninstall game

Still waiting in queue for Xbox live support.(3hrs 45mnz)

Do they ever reply

 

Thanks for the update,

I apologize for the long wait and your patience, make sure to explain to the agent what you have told me and the troubleshooting you have done on your own. We want to see you online and scoring a lot of goals especially with the first Weekend League around
the corner.

 

Hey there,

Is there anything showing up in the 'Ready to install' on 'manage game & add-ons'? Also, have you tried:

• Power Cycle your console- To do this hold down the Xbox power button for 10 seconds.
• Remove and add your account.
• Ensure your Xbox and EA account:
  Guide