Fifa 17 Super Deluxe Edition 20% off pre-order discount not working

Hi, I have been trying to order the FIFA 17 Super Deluxe Edition and have found that I can get a 20% pre-order discount from £79.99 to £63.99 on my Xbox One.

- The first 10% off is from owning the previous FIFA, FIFA 16, and can be accessed by clicking an option in FIFA 16. This takes you to the store and applies the 10% discount- this part works.

- At this screen, you are offered the option of another 10% off if you have EA access (£63.99 price is shown on screen). I have an active one-month subscription (purchased for £3.99).

However, when I go back into the store, it does not recognise that I have purchased EA Access, only applying the loyalty discount and giving me an option to buy for £71.99 and subscribe to EA Access, so not recognising my active subscription. I also find
that it isn't possible to complete the pre-order via the EA access console app.

When I look via the xbox.com website (not Xbox one console) - the EA Access discount works but not the loyalty discount (which I can only get through the console).

As the £63.99 price is on screen on the Xbox one console, the combination of the two 10% discounts is valid

Please can you provide me with instructions on how to fulfil a pre-order at £63.99 (i.e. with both 10% discounts applied)

:)

 

I bought fifa 17 super deluxe edition and did not get the 8000 fifa points included.

Hey Louh519! Did you pre-order the game? The 8000 points is only for the post release version of the Super Deluxe Edition. The pre-order version included gold packs each week and a few other items. For full details check

here. Thanks!

 

Accidentally deleted the message contains Xbox EA access code

I accidentally delted my message containing the Xbox EA access code after pre ordering FIFA 17 super deluxe edition

 

Hey pseudoclogs! I would suggest
removing your profile,
power cycling the console, and then
re-add your profile to see if that helps out. Post back and let me know how it goes!

 

Thanks, Mister Cizl - just tried it - but unfortunately there is no change. The offer is still there on the console but I can't seem to buy it !! Is there any other way to pre-order at this price (£63.99)

 

Hey pseudoclogs -

Unfortunately we are unable to modify or alter pricing. Do you see the same price available on the Microsoft Store website?