fifa 17 super deluxe add-ons not recieved

It showed on sunday morning 8000 fifa points then 3000 fifa points had downloaded due to it being part of the super deluxe fifa. As soon as it said that I launched the game however I did not receive the points in game so I tried restarting my xbox and restarting
the game however they still did not appear. I looked on the reviews for the add-ons as part of the bundle and everyone else is having the same issue. Can you fix this please

:)

 

missing fifa 17 super deluxe edition content

I haven't received my add ons with the fifa 17 super deluxe bundle

 

Need help redeeming items

Have preordered FIFA 17 SUPER DELUXE EDITION and can't redeem my add-ons that I got free with it. The message didn't come through nor did the email, an advisor sent me here. Please could someone redeem them for me? Gamer tag:

 

Hey there!

When and where did you purchase the game? If you purchased digitally through the Xbox Store, the content should be made available in-game. There are no codes sent out for this promotion. Keep in mind that the original Super Deluxe Edition did not come with
8000, you can find out what's included in each version from EA's FIFA 17 Game and Offer Disclaimer page. If you purchased before October 10th, 2016, unfortunately you
are not eligible for the 8000 points.

Post back with that original information so we can assist further!

 

Thanks for the information, Prox! Are you able to go to
commerce.microsoft.com and provide us with a screenshot of the purchase of FIFA 17 for the 23rd of October? You will want to sign into that site with the email for this gamertag you are posting on to ensure you are getting the proper
transactions.

You can either provide the screenshot here with important information blocked out (like email or card numbers), or send a link to the image via Xbox Live messages to me or Mister Beep. We'll be able to determine our next steps from there.