Fifa 17 starting up and asking "Do you own this game or app"

It does this then tells me my trial is over. I did play the EA access trial, but I also bought the super deluxe edition, and I haven't been able to play at all. Well done. Xbox support has been laughably bad. I uninstalled the game, reinstalled it. Uninstalled
EA access. Did all the basic stuff, restarted, hard restart. All that jazz. Nothings working, can someone give me a pointer before I rage and destroy everything? Thanks

:)

 

Fifa 17, do you own this game or app?

Has Son 1 purchased FIFA17 or is this an EA Access Trial version?

 

Fifa 17, do you own this game or app?

Hi,

Thanks for your response. He has bought it.

I did a live chat and it has been sorted, after some wizardry their end.

Thanks for taking the time to reply though.

 

Been having the same kind of issue man. When i try to open it says "To play this, Youll need to buy it" xbox canceled the pre order for some reason

 

Yeah, I uninstalled, and when I go to the store to download and install it's telling me to buy the game again. Like, uhhhh.. I already paid 100.00$ for this *** and I can't even play the game, u want me to pay for it again? No thanks..

 

Ok so it was because I was never given a code to redeem. It took 5 customer support specialists to figure that out. Wow. Kinda sad. But I'm glad it's fixed. Can close this thread.