FIFA 17 pre order

Really disappointed with how Microsoft treat pre order sales, my 10 year old pre ordered fifa17 deluxe edition in August and the other day I received an email to tell me that the game is out soon. Little did I know that they deduct the full £70 a good
10 days before the game is even released. I used live chat to get this cancelled as it clearly states you can cancel at anytime beforehand, I have had nothing back from Microsoft to suggest they have cancelled this and upon ringing them today they have now
told me I must wait until the game comes out to cancel and claim my money back!!! So now I find myself £70 down for a game that cannot be played. It is the first and last time that we willl ever order directly from the store as in future all games will be
bought on disc format so they can be played there and then. Massively disappointing experience considering I will be paying for another 12 months of gold in a few weeks!!!!

:)

 

FIFA 17 - NO PACKS DELIVERED WITH SUPER DELUXE EDITION

Hey NuttieGeezer! have you received your 2 packs a week so far? More info on when the packs will be delivered
here.

 

I bought fifa 17 super deluxe edition and did not get the 8000 fifa points included.

Hey Louh519! Did you pre-order the game? The 8000 points is only for the post release version of the Super Deluxe Edition. The pre-order version included gold packs each week and a few other items. For full details check

here. Thanks!

 

Hey RED DEVIL SALTZ -

Sorry to hear about that. You'll want to reach out to
phone support directly for further assistance. We are unable to help with account/billing issues here on the public facing forums.

If for some reason they are unable to resolve your issue, please do let us know so we can take another look on our end.

Apologies for any frustration this may have caused.