FIFA 16 codes missing from Fifa 16 500GB Xbox One Bundle

I recently purchased an XBOX ONE 500GB FIFA 16 bundle for my younger brother. The console came with 2 cards, 14 month trial of XBOX LIVE Gold and 1 month trial for EA access - but no FIFA 16 or the 3 UT Loan Legend packs.

I spoken to Eleah Mae via MS support live chat and she suggested i post my issues here to see if they can get resolved.

Can someone please help?

Many thanks,

Jon.

From Eleah Mae:

'I can give you the reference number of our chat transcript in case you will be needing to contact us back again. Just provide this reference number to the next representative that you will be talking to [Mod Removed]. You will
not be needing to restate your concern again if it is with regarding the FIFA code or if you need help anything about it.'

:)

 

Fifa 16 code missing in Xbox One 500GB EA SPORTS FIFA 16 Bundle

Thanks! The retailer is not helping. They just say that it came packed from microsoft and they are not responsible if it was missing. Would microsoft be linking the product code with my console serial number. Can it not be traced?

BTW, i got this
www.xbox.com/.../500gb-fifa-16

Thanks!

 

Fifa 16 code missing in Xbox One 500GB EA SPORTS FIFA 16 Bundle

Today I bought Xbox One 500GB EA SPORTS FIFA 16 Bundle in Dubai. To my horror I did not find any code for fifa 16 inside the sealed box. Really disappointed with microsoft and xbox. The box was totally sealed and I have bought it from
a very reputed retailer in Dubai Mall.

Any suggestions what I can do?

Thanks!

 

Hey there, odie SA! For items within a bundled console, we are unable to provide the tokens that came in there. You will need to go to your retailer your purchase was made and ask them to replace your console. Sorry for any confusion surrounding this situation,
and please keep us updated on this!