FH5 launch issues still happening

hiya,

i'm starting to think its the update itself. i did yet another installation of the game and still no luck. i cannot find any log files related to FH5.

Thanks for the update. Just so you know, I’ve escalated this thread so Microsoft can investigate this and hopefully advise further.

Firstly, report this error to the engineers. I’ve just realised I didn’t mention this in my previous reply. The more reports that are submitted, the more this would be acknowledged and properly addressed.

Provide feedback to Team Xbox | Xbox Support

There should be log files related to FH5 - startup, crashes and error ones. The best way to find these would be to launch the game, let it crash, then filter the results to most recent or search for Forza. The video explains this a lot better and I guess it’s easier with a reference. Don’t worry if you’re still not able to find anything though.

If this problem only started after the update, then the update is most likely the concern here. If this is the case, then I’m afraid the only option would be to wait until this is fixed (hopefully soon) in an update. Ironic and frustrating, I know, this update was supposed to fix crashes and performance errors but seems to have only created more.

^The game update isn’t necessarily the reason though. Something may have changed after this (weather after it was released or after it was installed and applied), we just need to find out exactly what changed and why. If you have any game add-ons or anything, uninstall these so you only have the base game left. I don’t believe it’s a corrupted file as everything was working okay before and you’ve already tried a reinstall and clean boot, but one of the game files could be preventing FH5 from launching as expected. If you don’t have any add-ons or if you’ve already tried this, ignore this step of course.

I’d look through the recent system events and update history. Windows Security, in particular, can sometimes interfere with games and apps.

The less time between when the game was working and when the update was applied the better, as you can eliminate all the possible causes. For example, if you were playing the game when it was working and installed the update as soon as it was released and re-launched the game after, then the update is definitely the cause of the crashes. You can be certain about this because this is a short time frame (a few minutes) with no other significant updates or changes. Hope this makes sense.

I don’t want to send you round in circles or overcomplicate anything here. Hope this helps!

hi,

i just completed all the steps as above and still no luck at all. I opened the game and crashed at "Turn 10 Studios", like i have been all night. :/

Hey Hollie,

Thanks for sharing this crash report. Sorry for the delayed response, I was offline for a little while. For some reason, I didn’t receive an email notification for your reply.

I looked through the log files and there wasn’t anything that would indicate the cause of the crashes, which proves and zeros in on the game update as the problem. Multiple crash reports can give more of an insight though, include any other important details if you have more of these.

I’ve been testing this on my Windows 10 PC, but can’t seem to reproduce the same error with FH5. I play Forza more on Xbox though.

In event viewer, there’s likely a number of events marked as Warning (which usually just means something unexpected happened) and Error (something failed), but are there any marked as Critical (a failure that needs your attention as a priority)? This can sometimes explain strange behaviour with games and apps.

I’m curious to know weather the startup issues occur with other Windows versions. If you’re able to, try upgrading to Windows 11, then you can degrade/roll back to Windows 10 if you prefer. This won’t affect any of your apps or data, but it’s always best to create a backup in case. I’d recommend creating at least 2 backups - ideally one to a USB flash drive or external hard drive (physical), and one to the Cloud. Check the minimum requirements to see eligibility or you can verify weather your PC is compatible in the PC Health Check app.

https://www.microsoft.com/windows/windows-11

Alternatively, you could try another recovery option such as system restore, which would take you back to a time before the problem started - like a time machine. If the system restore doesn’t help, you can always undo it.

Recovery options in Windows | Microsoft Support

Contact support directly if this continues. It’s the game developer’s responsibility to keep the game stable and reliable for everyone. Playground Games and Microsoft should release a patch soon if it’s something that’s affecting a lot of players.

I actually happen to know someone on the Forza development team, so I’ll ask them to confirm if the game update is the issue and if so, why. I’ll try to find out exactly when the next update is going to be released with the status. I’ve also asked a few experienced Windows experts for their ideas here.

Let me know if you need any assistance with this.

Hiya, just an update on this!

I followed the steps in which i do a clean boot but still no luck with the game.

i contacted forza twice however in an email they stated they only do in-game fixes, not start up. i'm not sure on xbox support - i tried to do a web chat but i can never get the option to do it.

cloud gaming WORKS, just wish it was the actual game working haha!