FH5 crash when customizing

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey ParkourPickle, how are you today? Hope you're well.

For a couple of days now, Horizon 5 is exhibiting a few error's and problems, Microsoft acknowledge them here:

https://answers.microsoft.com/en-us/xbox/forum/...

And also Forza team:

https://support.forzamotorsport.net/hc/en-us/ar...

I do advise you try those methods, and also report to the forza team if you can.

https://support.forzamotorsport.net/hc/en-us/re...

So, let's try this, first, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

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Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

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If it still doesn't work you're going to uninstall the games services using a powershell command, then you're going to open the gamepass app, it will ask you to download and install the game services again :

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

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If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

Hi, Jesse. FH5 is not showing up in my app list. But it shows up in start search and when I right-click and go to app settings it just crashes.

I have several other games which I play without a single problem, only FH5 crashes.

Hello Tsukicchi,

We really appreciate for your time and effort.

Most game-specific issues, like what you are describing here, need to be addressed by the developer or publisher through their sites. Let us help you get to the right place. We have found link that might help you find the solution of your issue. FH5 Known Issues – Forza Support (forzamotorsport.net)

Your concern is a known issue with Forza 5. Kindly check on the link the one we search below.

Crashes

• Crash - Crashes during free roam, tuning cars, applying upgrades due to memory issue causing loss of tunes, cars, or upgrades
  
• Crash - Game may crash on launch for some players. Please see support article "My Game is Not Launching or is Crashing on PC"
  
• Crash - Game may crash with the error message "The memory could not be read" (Date Updated: 10.04.22)
  

If still, the problem persists after this, we highly recommend submitting a ticket with them through this link. FH5 Known Issues – Forza Support (forzamotorsport.net)

We hope it worked out well for you now.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Tyler, If you filled out the refund request form and your request was not approved, unfortunately we here in the community cannot help you with this matter.

The refund department is a separate offline department which can only be contacted via the email sent to you.

Unfortunately not even Xbox support can help you in cases like this.