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iDragonzZ v7 · Jul 8, 2019

Guten Tag, ich habe mir vor ein paar Tage ein Film vorbestellt im xbox store und mit wird angezeigt das der Film ab den 5.07. 2019 verfügbar sei aber wir haben mittlerweile den 6.07.2019 und kann den immer noch nicht schauen

[Translation-Good morning, I pre-ordered a movie a few days ago in the xbox store and with it is indicated that the movie will be available from 5.07. 2019 but we now have the 6.07.2019 and still can not watch it ]

:)

H34tm4k3r

Why is it not possible to watch the movie, yet? It's three days after release and the store says, the relase was three days ago - but I can't watch it (preorderet in May 2019)...

Please - just do make it possible to watch that movie.

WolfKlient

I guess it's captain marvel.... Because I called the support Hotline .. And they said everybody is calling because of that film. . And it doesn't work... Some had a film but just English. . Others like me that pre ordered didn't even get the film.. And
I pre orderd cpt marvel 2 months ago... The support just wants to replace the money... But you guys have to understand we bought the film to watch. . And not to be payed back😉

GodFather1206

Habe genau das gleiche Problem mit Captain marvel. Jedoch könnte ich ihn noch einmal kaufen 🤬

{Parity}

For purchasing issues you will need to reach out to
Xbox Support.

The best way to reach Live Support would be here: Xbox Support

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

WolfKlient

This is stupid.... It's no purchase issue it's a Microsoft issue.... The film Captain marvel is on preoder since it came to cinema... The preoder with bonus is advertised to launch on the 5.07.19.... I bought the film cpt marvel+Bonus on may11.... I recieved
3 parts of bonus... 2 trailers... And a video about captain marvel... That should be 4 hours long in the description... But is only 2 minutes long... So the bonus is rubbish... But no Film at all.... And now it's the 8.07.19 still nothing... I don't want my
money back.... I want the film I payed for... Thanks! And you would make costumers life easy if... You guys give us an answer what's wrong... And not just oh contact support.... I hope this doesn't sound too harsh... But I'm disappointed... Some people have
bought over 100 of films and games... And have never had a problem till now... But just get a dulled answer... Contact support... Greets Mark

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