Feedback on Process for Updating Xbox Live Subscription Payment Method

I'll preface this by saying I wanted to submit this using the feedback survey that appeared when I first signed on, but the feedback survey only had comment fields for positive feedback. So here it is in the forums.

I recently updated my payment method and it took 10 minutes and a lot of frustration to achieve. I almost canceled my XBox Live subscription because the cancellation process is easier than updating payment method.

I'll qualify this by saying I didn't start at the "right" place - I tried to originally update my payment method from this page: Sign in to your Microsoft account. First I tried to delete my existing card. I couldn't because I hadn't changed
my Xbox Live autopay method yet. I get this - you don't want me to cancel or have a late payment so you make me add a second card first. So I did that. That's where the frustration started.

On the page above, I now have two payment methods entered, but I still can't delete the default card for xbox live, because I haven't changed the payment method to the new card. I look all over this page, and there's no intuitive way of changing the default
xbox live payment method. I have to search and guess at links until I get to the page where I can update the default method to the new card, which is Xbox Live Gold kaufen – Microsoft Store de-DE.

It would have been nice to have a link at the first Payment Options page that would take me directly to the Subscriptions Management page, instead of just saying "To remove this payment option, first change your subscription..." That prompt does not include
a link nor does it tell me which Subscription it's referring to (in this case I know that it's my xbox live, but what if I had multiple subscriptions? Another prompt I received from one of the payment change pages was "This payment option cannot be removed
as it is currently used for the following memberships:" then provides what appears to be a link to the Subscriptions Management page, but the link doesn't work.

This whole process was very frustrating and I thought your developers might benefit from knowing which parts of this process are broken.

One last note on this, I actually changed my card twice in a week because of the whole Home Depot hacking debacle, and the process was so confusingly unintuitive that it was just as hard to perform this task the second time as it was the first time, despite
the events being less than a week apart.

:)

 

bad form xbox live. bad form

The payment method issue is separate from the Rewards program. For suggestions and feedback, you'd want to post at
Xbox Ideas, powered by UserVoice The systems still processes free games as a regular purchase, so it would need a payment method on file to process the payment even if it's free.

 

Cant get my son new dlc for blops 2

Hello,

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You can actually add a payment method.

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For information on how to to add a payment method, visit:
support.xbox.com/.../change-xbox-live-payment-option

 

I'd honestly suggest calling in to the support line 1-800-4MY-XBOX and just asking them to switch you over to the new payment method. Less effort on your end and it's easy enough for them to accomplish.

 

I have a similar problem i got on my xbox today and it says i have to update my payment option and until i do my account has been suspended... the problem is I still have a little over a month of Gold membership i dont use a card i use the ones from gamestop...
i dont even know what to do know...