Feedback on level of support services

Discus and support Feedback on level of support services in XBoX on Consoles to solve the problem; If this is the wrong forum, please move it to the correct one. I had an issue around Rock Band 4 and DLC downloads. Attempting to access chat support... Discussion in 'XBoX on Consoles' started by Mental Hedgerow, Oct 10, 2015.

  1. Mental Hedgerow
    Mental Hedgerow Guest

    Feedback on level of support services


    If this is the wrong forum, please move it to the correct one.

    I had an issue around Rock Band 4 and DLC downloads. Attempting to access chat support via Chrome would not get past step 2, selecting the support type.

    Move over to IE and four out of six attempts I would get the floating page saying something akin to session cookie does not match chat cookie. On one of them I got the floating window to populate content but it failed to initialize the chat system. On
    the other one that loaded the chat window it went all white while I was typing to the agent.

    Very, very frustrated at this point I decided to use the call back support option. That call cut off while giving my email address. I am now so frustrated by the lack of any support being able to be achieved and the wasted time I am giving up for the day.

    The level of support received is sitting at the same level as I have received from Madcatz for their messup and Harmonix for theirs. That level happens to be the gutter.

    Thanks for the poor experience.

    :)
     
    Mental Hedgerow, Oct 10, 2015
    #1
  2. maxen
    maxen Guest
    Can't hear my Mic

    The console itself doesn't provide you 'feedback' from your own voice, so if the headset doesn't support it on a hardware level there's nothing that can be done to remedy this.

    If you'd like to see the console do this on a software/OS level, it might be worth heading over to
    Xbox Feedback to make the suggestion.
     
    maxen, Oct 10, 2015
    #2
  3. M3tal Daz3
    M3tal Daz3 Guest
    Message from Microsoft??

    For every issue with the live service you have the choice to post in the forums of contact support in chat, twitter or phone.

    If you have concrete suggestions on how to better the service you can post it at the feedback site:

    Xbox Ideas, powered by UserVoice
     
    M3tal Daz3, Oct 10, 2015
    #3
  4. maxen Win User

    Can't hear my Mic

    The console itself doesn't provide you 'feedback' from your own voice, so if the headset doesn't support it on a hardware level there's nothing that can be done to remedy this.

    If you'd like to see the console do this on a software/OS level, it might be worth heading over to
    Xbox Feedback to make the suggestion.
  5. mo2s17 Win User

    Formal Complaint Regarding X-Box Account Investigations

    [quote user="RevolverCC"]

    As you know I posted this here because it was where the support team at 1-800-4MY-XBOX told me it was where I could leave feedback for actual representatives regarding this issue.

    Since this has apparently fallen on deaf ears. Is there any formal complaint department with Microsoft I can contact regarding this issue?

    I'm interested in Microsoft improving their customer service regarding these issues and assume there is a complaint department that handles feedback for just these reasons.

    [/quote]

    The users on the forum are mostly community members like yourself. There are a few Xbox Support Staff, they will have "Level: S" under their name.
  6. Smwutches Win User

    Microsoft Rewards

    The levels reset each month so it would be more difficulty to reach higher levels every month, but you should send feedback to Microsoft
    Rewards support
  7. MikelJexo Win User

    (PC/Xbox From Steam) Forza Horizon 5, over a year long bug, no fixes and support ignoring and not even bothering to guide and help

    ANd to add, as they refuse to give support: They close the tickets and deny anykind of feedback response as well, giving a very aweful customer service.
  8. Kathy A. Win User

    100% HALO Infinite Games hacked in the past two weeks

    Hello Intrepid Rook,

    To address your concern with Xbox Live safety and guidelines for the Xbox flagship games especially with Halo. We recommend you send feedback to the game support and to Team Xbox.

    Although as you mentioned, there is a dissolvement of forums or pathways for you to reach out to Halo Support through Xbox console platform, we believe this has been discussed and thoroughly examined by Halo support before it was implemented. To ensure service of Halo Support would be easy and accessible, we would suggest you send them feedback about it. Discuss how effective it is for you to reach out to their support before to let them know you are in need of their service.

    Sending feedback to Team Xbox could be done through Report a Problem app. We know your feedback will add improvement for Xbox services and the products. To set your expectation, you may or may not be contacted by Team Xbox however, we can assure you that they are reading all feedbacks sent to them.

    Have a great day!

    Regards,

Thema:

Feedback on level of support services

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