Fee charged twice

Daemonolos · Jul 8, 2018

Your Call_Center-Support kicked me out of the line!

Problem: You charged twice this month.

I called and asked why, so he told me, my PayPal-charging went wrong in june.

I don´t use PayPal.

So II told him, that the charge via my bank account was fine.

I see you charged July 5.th and 6th.

So he told me that i refuesed the charging in june and I has to send him a proof that the booking was ok.

There is nothing to see in my account. Everything is ok.

He told me to send an E-Mail and quit the phone.

So what should I do ? Look into my account… some-1000 Euros spent on Xbox and Microsoft, Never let a Charge go back and he quits me?

Thank you, Microsoft.

Just solve this please.

:)

Fembot92 · Jul 8, 2018

Charged Twice!?

I bought a month of Xbox Live Gold on November 2nd 2011 for myself and I got charged 10.19$ CAD twice for it... I wouldn't really care if it gave me 2 months for charging me twice but my time runs out December 2...And the weird thing is the payments are
towards 2 different receivers?

PAYPAL *MICROSOFTCO

2211 NORTH FIRST STREET

and

MICROSOFT *XBOX LIVE

ONE MICROSOFT WAY

Anyone know whats going on here or what I should do?

Mister Gwyther · Jul 8, 2018

Charged twice??!?

Hey there! You can get the numbers here:
support.xbox.com/contact-us

Nathan Roberts (SunkNath) · Jul 8, 2018

Hey there, Daemonolos

Sorry to hear you have been charged twice. Please note that you can check your subscription state and your purchase history made with Your Microsoft Account here: https://account.live.com

This will allow you to see what has happened and if they have charged twice, then you can use the links under the Subscription page to get through to the Microsoft Account support team who can review this in more depth and provide refunds if needed.

Please let me know how this goes,

Regards,

Nathan Roberts (Sunk

Hey there, Daemonolos

Sorry to hear you have been charged twice. Please note that you can check your subscription state and your purchase history made with Your Microsoft Account here: https://account.live.com

This will allow you to see what has happened and if they have charged twice, then you can use the links under the Subscription page to get through to the Microsoft Account support team who can review this in more depth and provide refunds if needed.

Please let me know how this goes,

Regards,

MisterSwitch

onyx, once again, is right. 18004myxbox will sort this out for you.

onyxishere

If you were charged for an item you did not receive then you'll need to contact support and speak with billing.

support.xbox.com/contact-us

Good luck.

Daft Badger

As this is a billing issue you would need to contact support
support.xbox.com/.../contact-us

XBF Brad A

Hello Adam,

We recommend requesting a call from support. They will be able to look up the card and find if any other accounts are tied to it.

When you go to Contact Us to get it to request a callback follow these
steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

Fee charged twice