Fed up with microsoft support (What a joke)

I know I'm not the only one, I see the posts everywhere. I have tried a numerous amount of times with a numerous amount of representatives just to change the email associated with my gamertag. I've done everything they've
told me to time and time again, and nothing worked. I was told two different times that my case would be escalated to a team and I would be contacted within 4-6 days regarding my issue. To all surprise, I was never contacted (sarcasm)
and this has been going on 4 weeks now. I find it utterly ridiculous that we not only go out and spend 500 dollars every time a new console comes out, then pay even more money every month just to play online, and we can't even get support to help us do things
that should be meaninglessly easy. I hear its free to play on the Playstation Network, AND all of their games are actually 1080p native. Step it up Xbox, between your support and lacking 1080p native games on next-gen consoles I'm about to give it up and I've
been a hard *** about being an xbox fan for all of my gaming days since the first big hunk of plastic that we all thought looked so cool and futuristic.

:)

 

Fed up with Microsoft!

You can use the tools provided on the console to block and report this user. If you feel your son's account has been compromised you can contact phone/chat support to open an unauthorized access case. You should also contact your bank/credit card company
to be sure that information is safe and if there are any odd charges you should dispute them.

 

Fed up with Microsoft!

This company and its support team stinks. I'm over it and I want to start or join a class action lawsuit.

My son's account has been hacked and the person doing this has assumed his personal identity.

Microsoft has NOTHING to help me. This person continues to convince others he's actually my son and has stolen hundreds of dollars from us and our group.

he continues to create new gamer tags under my son's name. I'm fed up!!!!

Time to switch to another platform, any recommendations?

 

Hey there

Welcome to the forums

Would you be able to list what you have done with the support representatives to see if the community can assist you further with the help from the Forum Support Team, but please do not share any personal identifiable information within forums. I would also
recommend seeing if this article bellow helps you at all

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Please be sure to post back any results

Regards,