February Star Rank Bonus promo for spending $175

Mist3r Squirrel · Mar 7, 2017

I received an email in February stating that if I spent $175 throughout the month I would receive a boost from 4 stars to 5. I spent the money and when I look at my rewards statement for February it even says 5 star reward boost but I am still at 4 stars.
I noticed I am not the only one with this issue, as the star count was supposed to change today. Please let me know when this is going to be fixed. Thank you.

:)

NOIRZDE77 · Mar 7, 2017

Question about my MyVIP Star Rank February promo

Hi

There was a promo last month in Xbox Live Rewards where if I spent $175 in February in the Microsoft store on games I would receive my last star in MyVIP Star Rank. The promo stated that results for getting the star would be calculated by March 7th. When
I logged in today to confirm the results my profile did not show my 5th star but instead said I'm at 5% of getting my 5th star. I made the following purchases in February to receive my 5th star which are over $175.00...

-Wednesday, February 8, 2017 - DYNASTY WARRIORS 8 Empires $25.00

-Friday, February 10, 2017 - Deadlight: Director's Cut $6.00

-Tuesday, February 21, 2017 - Deadpool $20.00

-Tuesday, February 21, 2017 - BLAZBLUE CHRONOPHANTASMA EXTEND $12.50

-Tuesday, February 21, 2017 - Attack on Titan $30.00

-Tuesday, February 28, 2017 - Firewatch $10.00

-Tuesday, February 28, 2017 - N.E.R.O.: Nothing Ever Remains Obscure $4.99

-Tuesday, February 28, 2017 - Titanfall® 2 Deluxe Edition $32.00

-Tuesday, February 28, 2017 - ARSLAN: THE WARRIORS OF LEGEND $59.99

Half these games I only bought to receive my 5th star from the promo being offered so I hope this can be looked into...thank you for your time and help with this issue.

xXHellmateXx666 · Mar 7, 2017

Rewards Issues

Feb. 2017 there was an email that i got about spending $175 and it would add an extra star, i spent over $200, and when i got my rewards in March it said i got nothing for February.

XBLRewards8 · Mar 8, 2017

Hello Mist3r Squirrel,

There was a unforeseen delay with our data source for purchase information around the beginning of this month that caused purchases made on the 28th of last month to be late for processing. These purchases were subsequently not available when we ran our
extra star calculations. We have now corrected this issue, and can confirm seeing your promotion on our database. Once this information is uploaded to the website, you will be able to see your extra star. This should occur within the next few days. Apologies
for the inconvenience.

XBLRewards8

Hello Mist3r Squirrel,

There was a unforeseen delay with our data source for purchase information around the beginning of this month that caused purchases made on the 28th of last month to be late for processing. These purchases were subsequently not available when we ran our
extra star calculations. We have now corrected this issue, and can confirm seeing your promotion on our database. Once this information is uploaded to the website, you will be able to see your extra star. This should occur within the next few days. Apologies
for the inconvenience.

XBLRewards8

Hello Appelgren,

We see that you were targeted for a VIP Boost to your fourth star. However, the spending requirement for that offer was 875 SEK. Since your purchase amount in February was beneath this amount, it did not complete that offer, and therefore did not award a
bonus star.

XBLRewards8

Hello PHENIX SLATE,

Your purchase of Halo Wars Ultimate Edition was listed as a pre-order, due to being purchased before release. Since pre-orders are not eligible for MyVIP, this meant that this purchase was not eligible for the extra star offer. However, we can understand
the confusion since this title was in early access, and will move to adjust this purchase manually. You should see your extra star be adjusted in by the end of next week.

XBLRewards8

Hello Zeromanex,

Our platform team has told us that since you have not made any more purchases since our adjustment, your profile has not had to update with new progress. They have provided an alternative fix that should update this manually in the next few days. We'll check
back in to confirm this change.

XBLRewards8

Hello Zeromanex,

We see that your star was manually updated, but is currently not ranking up on your webpage. We'll investigate if there is an issue with our system and this manual adjustment. Apologies for the inconvenience. We'll update this thread once we have more information.

February Star Rank Bonus promo for spending $175