February 12, 2025 - Xbox Update Preview - Alpha (2502.250210-2200)

Hey there Cpl.

This has been a known issue for a while now and acknowledged by the Xbox Preview team and were testing a fix for this issue in the Alpha ring back in December. Since then, there has been no updates but based on this

article I'm assuming the issue was resolved in the Alpha ring preview update but doesn't seem to have gone live yet. There could have been some setbacks or the issue re-surfaced.

You can always reach out to the Developers for more information on this problem.

I Hope this helps.

Hi SnoFox,

This has been a known issue for a while now and acknowledged by the Xbox Preview team and were testing a fix for this issue in the Alpha ring back in December. Since then, there has been no updates but based on this

article I'm assuming the issue was resolved in the Alpha ring preview update but doesn't seem to have gone live yet. There could have been some setbacks or the issue re-surfaced.

This was being tested in the Alpha ring, which is the first ring to test preview updates and requires an invitation to join, and has preview updates with the potential to have the most bugs so it's possible it's stalled in the Alpha ring.

My suggestion is to report the issue through the Xbox Insider Hub app, which you can do so by the report a problem option in the power menu after you have the app downloaded.

https://support.xbox.com/xbox-one/console/xbox-insider-hub-report-a-problem

If you join the Insider program, eventually it should get pushed to the other preview rings and you can get the fix in an upcoming preview update before it would go live.

If your in the preview the latest update is 1408-140727 2200 you should post in the preview forums not here thanks

If your getting error code 0x8082000c a fix is being released in latest Alpha Insiders.

Xbox news

Hello Duncan Scott,

Thank you for posting in Microsoft Community.



Are you part of Xbox Insider? We notice there is an update exclusive for Alpha ring on 4th of October and you may be part of them - Xbox Insider Release Notes - Alpha (2310.231001-2200) - Xbox Wire. If yes, please send report to the Team Xbox for resolution of this and see if there is a new update for the apps too. You may check new update fot the console again because Xbox Insider Release Notes - Alpha (2310.231004-2200) - Xbox Wire was released on 6th of October. Or send your report to Team Xbox using Report a problem tool of the console.



Otherwise, please let us if you have updated both Netflix and prime video apps. Also, what is your current OS version:

1. Press the Xbox button to open the guide.
   
2. Select Profile & system > Settings > System > Console info. Your OS version is shown in the second column.
   

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator