Feb VIP Star Boost

Discus and support Feb VIP Star Boost in XBoX Rewards & Social to solve the problem; I, along with quite a few others it seems, followed through with the February promotion to get a star boost. My email said I had to spend $75 pre-tax... Discussion in 'XBoX Rewards & Social' started by mchiass, Mar 7, 2017.

  1. mchiass
    mchiass Guest

    Feb VIP Star Boost


    I, along with quite a few others it seems, followed through with the February promotion to get a star boost. My email said I had to spend $75 pre-tax to get a bump. I did and did not see a reflection in my rank.

    Thanks

    :)
     
    mchiass, Mar 7, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    VIP Star Boost

    Hello Infinityshore,

    We have determined that there was an issue with your Halo Wars 2 purchase that caused it to not be calculated. Apologies for the inconvenience. We will adjust your Star level manually. You should see this change take place over the next few days.
     
    XBLRewards8, Mar 7, 2017
    #2
  3. VIP Star Boost

    Had to spend £105 to get my 5th Star. Got 2 titles one at £64.99 and the other at £59.99 and my progress shows as half. Purchases were both made Wed 22nd Feb and neither game was a pre-order. Can you have a look please? Cheers
     
    Infinityshore, Mar 7, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Feb VIP Star Boost

    Hello mchiass,

    We can confirm that some users were affected by an issue with our data source that prevented purchases around the beginning of this month to be processed on time. Unfortunately, this caused your purchases on the 28th to not be properly included in our VIP Boost
    calculations. We are working with our platform team on correcting this issue and promoting those affected by this issue. Apologies for the inconvenience that this has caused. When we can confirm a resolution has been deployed, and that you have been properly
    promoted, we'll update this thread!
     
    XBLRewards8, Mar 7, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello mchiass,

    Our other team has deployed a fix for this issue, and we can confirm that your extra star has been awarded in our database. Once we upload this information to the website, you'll be able to see your extra star! This should occur within the next few days.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Feb VIP Star Boost

    Hello mchiass,

    Our other team has deployed a fix for this issue, and we can confirm that your extra star has been awarded in our database. Once we upload this information to the website, you'll be able to see your extra star! This should occur within the next few days.
  7. XBLRewards8 Win User

    Feb VIP Star Boost

    Hello mchiass,

    We can confirm that some users were affected by an issue with our data source that prevented purchases around the beginning of this month to be processed on time. Unfortunately, this caused your purchases on the 28th to not be properly included in our VIP Boost
    calculations. We are working with our platform team on correcting this issue and promoting those affected by this issue. Apologies for the inconvenience that this has caused. When we can confirm a resolution has been deployed, and that you have been properly
    promoted, we'll update this thread!
  8. XBLRewards8 Win User

    VIP Star Boost

    Hello Infinityshore,

    We have determined that there was an issue with your Halo Wars 2 purchase that caused it to not be calculated. Apologies for the inconvenience. We will adjust your Star level manually. You should see this change take place over the next few days.
  9. moorpipe Win User

    Do Pre-orders count towards MyVip Now?

    No. Preorders are not eligible for VIP.
    I'm trying to understand why pre-orders are not eligible for vip. Is it because otherwise you would get rewarded twice, e.g. once for the vip star boost and once for the on demand pre-order punch card?

    The fact that it's not eligible for the star boost is a real downer for me. I would like to pre-order Halo Wars 2 Ultimate Edition in order to play the Halo Wars Definitive Edition straight away.
  10. XBLRewards8 Win User

    Feb 2017 Star Boost

    Hello N0RVY,

    I can confirm that you meet the requirements, and I also see that our hotfix has correctly promoted you on our systems. Once we are able to update the website with this new information, you should see your extra star! Apologies for the inconvenience. You
    should see this appear within the next few days.
Thema:

Feb VIP Star Boost

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