FC25 doesnt work

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Are you sure you haven't already used up those trial hours?

If so, Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

Best regards!

Hi, Thomas! Thank you for reaching out.

I'm sorry you are experiencing issues playing FC25.

May I ask when did you install this game? The full version of EA FC25 has not been released as part of the Game Pass Ultimate catalog. Currently, the only ways to play this game with an Xbox Game Pass Ultimate subscription are 1) Using EA Play's 10-hour trial or 2) Downloading EA FC25 Showcase.

This game was just recently featured in Xbox "Free Play Days", which allowed Xbox Game Pass Ultimate, Standard, and Core members to try the full version of EA FC25 and other EA games from Thursday January 16 at 12:01am Pacific until Sunday, January 19 at 11:59 Pacific.

• For your reference, this was announced at [ https://news.xbox.com/2025/01/16/free-play-days... ]

If you downloaded the game during its "Free Play Days", it would explain why you are only able to play EA FC25 Showcase now.

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I'll be looking forward to your reply.

Best regards,

- AJ

Hey there D h3aVy23 thanks for reaching out to us!

We'd like to collect some more info for this issue that you're seeing.

When you can, could you tell us:

* The error message that appears alongside this error code

* What action were you doing that caused this error code to appear

* What steps have you tried already

Be sure to respond with that info when you can!

Hey there bud!

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Could you tell us which error you are receiving and as much additional information as you can possibly give us so that we can assist you as most effectively as we can!

Thanks.

NO same 360 I have had

Yes, I have an account and went on line and it is fine

Can not log in on xbox. Use my live acccount email and password, but does not accept them.