Faulty Xbox One X

Discus and support Faulty Xbox One X in XBoX on Consoles to solve the problem; I sent my Xbox one X off to get repaired, it has been returned but is still faulty. I can't raise another support ticket for the same issue on the... Discussion in 'XBoX on Consoles' started by AlzZer, Apr 1, 2019.

  1. AlzZer
    AlzZer Guest

    Faulty Xbox One X


    I sent my Xbox one X off to get repaired, it has been returned but is still faulty. I can't raise another support ticket for the same issue on the support page as it is deemed to have been fixed it will only allow me to raise a support ticket for accessories
    not the console itself. I don't live anywhere near a Microsoft store so that isn't an option. Console is only six months old, well within warranty, how can I get it repaired?

    :)
     
    AlzZer, Apr 1, 2019
    #1
  2. ToscaneIIi Win User

    Faulty xbox one x

  3. AlzZer Win User

    Faulty Xbox One X

    Thank you for the advice, I eventually got hold of someone on live chat
    using the contact options you suggested and they were able to arrange a replacement order.

    Much appreciated!
  4. ngocphi Win User

    Faulty Xbox One X

    its very very imprortant to go thru the troubleshooting steps

    So that ita repaired and diagnosed properly

    If you say HD FAULT but its really yout external HD then repairing the internal one wont do a thing

    Or if your cable isnt hdmi2.0 or has a crimp in the line then a new display port wont work regardless of console or new console

    Or ifs ir is a software setting or your tv isnt supporting the right display settings

    Then nothing can work except to downgrade the signal or set your tv to the supported methods

    If its a display issue then best bet connect directly to the tv in port 1 snd use tv setup

    Anything like receivers or spliters will afect it

    Every device has specific ports for specific things spliters wont support too many 4k devices remembrr you are spliting a certain bandwidth

    Same.with recivers its important to choose the right ports and the right cables

    A 10 dollar hdmi cable wont do anything for 4k

    Gold plated and name brand is the best belkin and small brands aint so good

    I use twisty cables available from amazon myself
  5. ngocphi Win User

    Faulty xbox one x

    AAlso using non hdmi 1.4 gold plated cables is not recommended as xbox one x and ps4 need higher quality cables

    Even xbox one does
  6. XBF Brad A Win User

    Faulty Xbox One X

    Hello fellow gamer,

    Thanks for coming to the forums. As Smwutches has recommend and is correct, we recommend you request a call from support and set up a repair that way.
    When you go to Contact Us to get it to request a chat follow these steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
Thema:

Faulty Xbox One X

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