Faulty xbox one controllers

JustinShirran · Jan 22, 2019

I purchased two xboxes for my sons at christmas, one bundle was a two controller, one a single controller + games.

All three controllers headset and chat facility have stopped working.. I have concluded 100% that they all have faulty jack inputs ( A VERY common issue ).

Customer support on this issue in the UK is a joke, trouble shooting links do not cover this issue which makes it unable to request a replacement controller for this problem. I have been advised to register the controllers as accessories to each registered
console ( I have registered the consoles)- I cannot find this option. I have tried to go through 'troubleshooting' a controller issue and selected it 'doesn't function correctly' etc, entered the serial no. for the controller but after a click of 'submit'-NOTHING!

Is anyone aware of a customer service email? or any way I can actually get this resolved with Microsoft.

Any help/guidance would be greatly appreciated.

:)

M3tal Daz3

Have you tried to connect a different Xbox one controller with your PC just to make sure is not a faulty controller?

AmazingAsCoffee

The xbox could have a faulty receiver, but if you have used a normal xbox one controller and it worked probably try to get a new controller on warranty.

Sinister Rage X

Make sure your Xbox One is connected to a Wall outlet and nothing else.

Make sure your Xbox One Controller is Fully Updated

And Hard Reset your System to remove corrupted content, Press and hold your power button on the console for 5 seconds and restart it

{Parity}

If your controllers are bad then you should contact support for replacements. They have at least a 90 day warranty. https://support.xbox.com/contact-us

JustinShirran

I have given up with customer support over this issue, the whole process has been well below standards I would expect for basic customer care.

Communication has been a joke as the main port of help has been a flawed algorithm of a virtual assistant, human contact I have come into contact with has been good efforts from non-microsoft official forum assistants and then a 'customer care' phone operative
who appeared to cut me off when I politely and courteously suggested that the support I was receiving resembled a sales pitch to buy an adapter and feeling like going round a 'never decreasing circle' WELL DONE MICROSOFT (*sarcastic*)

I have purchased third party controllers (wired) which are operating correctly, sadly with them been wired my sons appear to be gamers from the early 2000's but if that's what it takes then so be it- MICROSOFT is the future, right on (*sarcastic*) ?

Point of interest- Sony include a basic ear bud and mic to encourage online community play (personally I'm a dedicated PS user and felt my heart sink when my sons requested xbox for XMAS) Microsoft do not, is this due to a lack of confidence in the ability
to link a basic peripheral to the device? so third party headsets can be blamed for incompatibility issues rather than perhaps a poorly constructed 3.5mm input?

Faulty xbox one controllers