Faulty Xbox One Controller

d87ffa6b-5a23-48d9-9277-e5de3bbe3cf7 · Feb 5, 2015

Hi everyone!

I am scheduling a replacement controller for tomorrow, just wanted a hands up for anyone who has experienced a similar issue to mine, with an Xbox One controller:

- Playing a game, LB bumper stops working

- Go "home" to be Immediately put on the "pins" section of the home screen

- Try to click/stroke "right" button on DPAD and thumb stick, but the cursor keeps throwing me back to the left hand side of the screen

- Try to turn the controller off via holding down "home"; but my controller won't let me press "A" to select anything

My controller seems bricked. I cannot access anything. Xbox Support have diagnosed a controller fault, over a console fault, due to the fact that the console can be navigated via Xbox Media remote.

Again, has anyone experienced something like this?

Adam.

:)

forestpony_1 · Feb 5, 2015

faulty xbox one controller

The 'set up a repair' option seems to be for Xbox consoles? My problem is with the controller, which was purchased separately from the console. So frustrating!

XBF Nestor S · Feb 5, 2015

faulty xbox one controller

Hey forestpony_1!

The way to get in contact with our Xbox support agents would be to
schedule a call back. Also keep in mind that there are some self service options to

set up a repair. Check these steps out and let us know how it goes!

Sinister Rage X · Feb 6, 2015

Make sure your Xbox One is connected to a Wall outlet and nothing else.

Make sure your Xbox One Controller is Fully Updated

And Hard Reset your System to remove corrupted content, Press and hold your power button on the console for 5 seconds and restart it

M3tal Daz3

Have you tried to connect a different Xbox one controller with your PC just to make sure is not a faulty controller?

AmazingAsCoffee

The xbox could have a faulty receiver, but if you have used a normal xbox one controller and it worked probably try to get a new controller on warranty.

Kevx1981

@Mark316uk

Something similar has happened to myself.

.

For me it was a faulty battery pack, as when I used the faulty one the controller would randomly turn off and disconnect.

.

If you've got another controller try swapping the battery packs. If it still persists, the controllers maybe faulty

Sinister Rage X

Make sure your Xbox One is connected to a Wall outlet and nothing else.

Make sure your Xbox One Controller is Fully Updated

And Hard Reset your System to remove corrupted content, Press and hold your power button on the console for 5 seconds and restart it

{Parity}

If your controllers are bad then you should contact support for replacements. They have at least a 90 day warranty. https://support.xbox.com/contact-us

Faulty Xbox One Controller