Faulty XBox one controller

SydneyAylward · Sep 26, 2018

Hi, hope someone here can point me in the right direction, as I'm getting a bit frustrated....

I bought an Xbox one Controller online from takealot. The audio stopped working on the controller. I have tested multiple headsets on the controller and none of them work, I followed all the videos on trying to fix audio issues but nothing,so sure the controller
is faulty. Same headsets all work on the second controller.

Tried doing the return through takealot, but they declined the return saying I must deal with Microsoft directly. Tried doing it yesterday, but they told me to go to the reseller as it is still under warranty.

I just want to know where do I go to, to get this fixed or replaced in Johannesburg.

Thanks

:)

d87ffa6b-5a23-48d9-9277-e5de3bbe3cf7 · Sep 26, 2018

Faulty Xbox One Controller

Hi everyone!

I am scheduling a replacement controller for tomorrow, just wanted a hands up for anyone who has experienced a similar issue to mine, with an Xbox One controller:

- Playing a game, LB bumper stops working

- Go "home" to be Immediately put on the "pins" section of the home screen

- Try to click/stroke "right" button on DPAD and thumb stick, but the cursor keeps throwing me back to the left hand side of the screen

- Try to turn the controller off via holding down "home"; but my controller won't let me press "A" to select anything

My controller seems bricked. I cannot access anything. Xbox Support have diagnosed a controller fault, over a console fault, due to the fact that the console can be navigated via Xbox Media remote.

Again, has anyone experienced something like this?

Adam.

forestpony_1 · Sep 26, 2018

faulty xbox one controller

The 'set up a repair' option seems to be for Xbox consoles? My problem is with the controller, which was purchased separately from the console. So frustrating!

onyxishere · Sep 26, 2018

Sorry to hear you're having trouble with the controller. You can check out
Takealot's return policy here.

As for the controller itself. Xbox accessories have a 90 day warranty from the date of purchase. If your controller falls within this period you can set up a repair for it at
https://devicesupport.microsoft.com

Jurgen1488 · Sep 27, 2018

The only option is a claim.

Radiant Sword X · Nov 3, 2018

I would recommend try ordering it from Ebay

M3tal Daz3

Have you tried to connect a different Xbox one controller with your PC just to make sure is not a faulty controller?

AmazingAsCoffee

The xbox could have a faulty receiver, but if you have used a normal xbox one controller and it worked probably try to get a new controller on warranty.

Sinister Rage X

Make sure your Xbox One is connected to a Wall outlet and nothing else.

Make sure your Xbox One Controller is Fully Updated

And Hard Reset your System to remove corrupted content, Press and hold your power button on the console for 5 seconds and restart it

{Parity}

If your controllers are bad then you should contact support for replacements. They have at least a 90 day warranty. https://support.xbox.com/contact-us

JustinShirran

I have given up with customer support over this issue, the whole process has been well below standards I would expect for basic customer care.

Communication has been a joke as the main port of help has been a flawed algorithm of a virtual assistant, human contact I have come into contact with has been good efforts from non-microsoft official forum assistants and then a 'customer care' phone operative
who appeared to cut me off when I politely and courteously suggested that the support I was receiving resembled a sales pitch to buy an adapter and feeling like going round a 'never decreasing circle' WELL DONE MICROSOFT (*sarcastic*)

I have purchased third party controllers (wired) which are operating correctly, sadly with them been wired my sons appear to be gamers from the early 2000's but if that's what it takes then so be it- MICROSOFT is the future, right on (*sarcastic*) ?

Point of interest- Sony include a basic ear bud and mic to encourage online community play (personally I'm a dedicated PS user and felt my heart sink when my sons requested xbox for XMAS) Microsoft do not, is this due to a lack of confidence in the ability
to link a basic peripheral to the device? so third party headsets can be blamed for incompatibility issues rather than perhaps a poorly constructed 3.5mm input?

Faulty XBox one controller