Faulty Products

Discus and support Faulty Products in XBoX on Consoles to solve the problem; Hi Everyone Last month my Xbox One X developed a problem and needed to be replaced, it took about 2 weeks to get to my house on the advanced service... Discussion in 'XBoX on Consoles' started by alex.gm, May 11, 2018.

  1. alex.gm
    alex.gm Guest

    Faulty Products


    Hi Everyone

    Last month my Xbox One X developed a problem and needed to be replaced, it took about 2 weeks to get to my house on the advanced service and then I sent my device back. 3 weeks later and I have another Bricked Xbox One X, the replacement device has died.

    My problem is when I was asked to provide the serial number on the back of the device I noticed this device does not look like a new console more like a reconditioned one, the screw heads look alittle messed up. Can someone confirm if these devices are new
    ? £450 with a warranty means when a fault happens your supplied a fixed broken device ?

    This has to be wrong ? This will be my 3rd Xbox one X in 6 months.

    Thanks

    :)
     
    alex.gm, May 11, 2018
    #1
  2. Ronaldeano x
    Ronaldeano x Guest
    Ea Sell Faulty Products.

    Oh ive contacted your useless chat support a few times, not great service to a loyal customer. Ea cant do anything to compensate me, you can.
     
    Ronaldeano x, May 11, 2018
    #2
  3. Ronaldeano x
    Ronaldeano x Guest
    Ea Sell Faulty Products.

    From September 28th 2015- May 16th 2016 (My last purchase) i was unaware of the glitch within the game ea knew was there which made the fifa points i was buying not legit and they did not give me what i intended them to. I feel i am entitled to compensation
    from EA / Microsoft due to others getting that and its what i deserve being unaware at the time. It is disgusting i have had to waste my time on this. Here is a link to glitch -
    [Mod Removed]
     
    Ronaldeano x, May 11, 2018
    #3
  4. Daft Badger Win User

    Ea Sell Faulty Products.

    This is something you would need to take up with E.A. as they are the ones who make the game.

    There's nothing Microsoft can do.
  5. Ronaldeano x Win User

    Ea Sell Faulty Products.

    Oh ive contacted your useless chat support a few times, not great service to a loyal customer. Ea cant do anything to compensate me, you can.
  6. Miss Bijoux Win User

    Ea Sell Faulty Products.

    Hey Ronaldeano x -

    Sorry to hear about the purchasing issue. For all account and billing related issues, you will want to reach out directly to

    phone support
    . We are unable to provide assistance with account/billing issues here on the public forums.

    Apologies for any inconvenience this may cause.
  7. Daft Badger Win User

    Ea Sell Faulty Products.

    Only other thing to try is contacting phone/chat support
    support.xbox.com/.../contact-us
    as they are the only ones who can give out refunds but they are under no obligation to do so.
  8. Daft Badger Win User

    Ea Sell Faulty Products.

    If this is a known issue then E.A. are the ones you need to contact as it's their game.

    It's nothing to do with Microsoft no matter what you were told.
Thema:

Faulty Products

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